German Customer Support Representative
Há 1 mês
About the Job:
As a German Customer Support Agent at Cross Border Talents, you will play a vital role in providing top-notch customer service to our client’s prestigious worldwide brands. Your mission is to deliver exceptional support, resolve issues efficiently, and maintain accurate data input.
Responsibilities:
- Answer inbound calls and customer inquiries in German.
- Provide support and direction to customers, resolving service issues in a timely and empathetic manner.
- Maintain accurate data input of consumer enquiries, questions, and feedback on the customer services database.
- Troubleshoot using open questions, support documents, and system training.
- Offer recommendations for common problems or frequently asked questions.
Requirements:
- Fluency in German (C2 Level or Native).
- Good knowledge of English (B1 level).
- Typing Speed: 20 words per minute.
- Availability to work in rotating shifts.
- Good computer skills.
- Excellent communication, listening, and empathy skills.
- Good time management skills.
- Team spirit and flexibility.
What We Offer:
- Competitive salary.
- Meal vouchers.
- Fixed-term, renewable employment contract.
- Private health insurance after 6 months of contract signature.
- Airport pick-up and administrative assistance with registration in Portugal.
- Reimbursement of flight expenses.
- Accommodation in one of our Client's company's shared apartments.
- Free Portuguese lessons, sports activities, and more.
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