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German Customer Support Specialist
2 meses atrás
Customer Service Representative German Speaker
We are looking for a motivated and proactive individual to join our team as a Customer Service Representative German Speaker. In this role, you will be responsible for providing 1st line support to our customers, resolving routine and non-routine incidents, and working closely with the team to deliver excellent customer service.
Responsibilities:
- Providing 1st line support to customers via phone, email, and chat
- Resolving routine and non-routine incidents, problems, and requests
- Escalating issues as necessary to deliver required service level and meet or exceed customer expectations
- Monitoring performance through statistical reporting and analysis
Requirements:
- Fluent in German and English
- Excellent problem-solving skills
- Ability to work in a team environment
We Offer:
- Competitive base salary
- Meal allowance
- Productivity bonus
- Company benefits, including health insurance
- Hybrid scheme, 1 week in the office and 1 week at home
