German Customer Support Specialist
Há 4 dias
We are seeking an experienced German Customer Support Specialist to join our team at Cross Border Talents. The ideal candidate will have excellent linguistic skills in German, strong communication abilities, and a passion for providing top-notch customer service.
About the RoleThis is a full-time position that involves handling customer inquiries and resolving issues in a timely and professional manner. You will be working closely with customers to understand their needs and provide solutions that meet their expectations.
The salary for this position is estimated to be around 40,000 - 50,000 euros per year, depending on experience and qualifications.
Key Responsibilities- Customer Support: Respond to customer inquiries via phone, email, or chat, ensuring prompt and effective resolution of issues.
- Order Execution: Execute customer orders accurately and efficiently, including setup of Postbank app and card services.
- Complaint Handling: Record and resolve customer complaints in a professional and courteous manner.
- Sales and Upselling: Offer product information and make sales pitches when necessary, following company guidelines.
- C1+ level German language proficiency (written and spoken)
- B1+ level English language proficiency (conversational)
- Active listening and problem-solving skills
- Ability to work under pressure and handle stress
- Relocation package available for successful candidates
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Relocation package for international talent
- Meal allowance and other perks
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