Customer Support Specialist German Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Borders Talents Tempo inteiro

Job Title: Customer Support Specialist German Lisbon

Location: Remote from Lisbon, Portugal

About Us: As a leading company in the BPO industry, Cross Borders Talents is dedicated to delivering exceptional customer experiences. Our dynamic and multicultural team is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German.

Responsibilities:

  • Provide high-quality customer support via phone, email, and chat in German.
  • Resolve customer inquiries and issues efficiently and professionally.
  • Maintain thorough and accurate customer records in our database.
  • Collaborate with other departments to solve complex customer problems.
  • Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
  • Contribute to team efforts by accomplishing related tasks as needed.

Requirements:

  • Native or fluent German speaker.
  • Proficiency in English (both written and spoken).
  • Previous experience in customer support or a related field is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations calmly and effectively.
  • Strong problem-solving skills and attention to detail.
  • Basic computer skills and familiarity with CRM systems.

What We Offer:

  • Competitive salary of €1,400.00 per month.
  • Comprehensive training and development programs.
  • Opportunities for career growth within the company.
  • Performance bonus.

Language Requirements:

  • English (Required)
  • German (Required)


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