Customer Support Specialist German Lisbon
4 semanas atrás
Job Title: Customer Support Specialist German Lisbon
Location: Remote from Lisbon, Portugal
About Us: As a leading company in the BPO industry, Cross Borders Talents is dedicated to delivering exceptional customer experiences. Our dynamic and multicultural team is looking for a motivated and enthusiastic Customer Support Agent who is fluent in German.
Responsibilities:
- Provide high-quality customer support via phone, email, and chat in German.
- Resolve customer inquiries and issues efficiently and professionally.
- Maintain thorough and accurate customer records in our database.
- Collaborate with other departments to solve complex customer problems.
- Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.
- Contribute to team efforts by accomplishing related tasks as needed.
Requirements:
- Native or fluent German speaker.
- Proficiency in English (both written and spoken).
- Previous experience in customer support or a related field is a plus.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Strong problem-solving skills and attention to detail.
- Basic computer skills and familiarity with CRM systems.
What We Offer:
- Competitive salary of €1,400.00 per month.
- Comprehensive training and development programs.
- Opportunities for career growth within the company.
- Performance bonus.
Language Requirements:
- English (Required)
- German (Required)
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