German Customer Support Specialist

Há 5 dias

Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Nikon Job Description

Come and work with us. How about join a support team of one of the most respected photographic brands? Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you.

Your future project: join our German Customer Support team.

About Nikon

Nikon is one of the world's leading suppliers of products and solutions based on advanced opto-electronics and precision technologies.

As a customer service specialist in this project, your daily responsibilities will include:

  • Support customers by answering their questions regarding products and services via phone and email.
  • Offering solutions for customers demands by identifying and troubleshooting with the available resources.
  • Building meaningful relationships, answering customers questions in a courteous, friendly, and professional manner.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets.
  • Create amazing experience that people value and we are proud of.
  • Be responsible to follow the direction of management and provide feedback.

Requirements

To succeed in the role, you will need to have:

  • Native or proficient level of German (C2).
  • Advanced level of English (at least C1) both verbal and written.
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills.
  • Analytical and problem-solving skills with strong attention to detail.
  • Desire to learn and advance, be a curious investigator and problem solver.
  • High-speed internet access and appropriate conditions for remote work.
  • Must hold EU citizenship or valid work permit for Portugal.
  • Be a local candidate or willing to relocate to sunny Lisbon, Portugal.

Company Benefits

Signing bonus. Relocation package. Competitive wages. Paid professional training. Employee discounts. Private healthcare & dental insurance (after six months of employment). Growth opportunities through various development programs. Fun and engaging company-wide initiatives, including our EverBetter wellness program. Job stability. Life-long skills and experience. Excellent work culture. Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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