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We are seeking a highly skilled Customer Support Representative with native fluency in German to join our team at Cross Border Talents.
About the RoleThis is an exciting opportunity to provide exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat. As a key member of our support team, you will be responsible for addressing customer inquiries, concerns, and issues regarding our products and services.
Responsibilities- Deliver outstanding customer experience by providing accurate information, solutions, and support through various communication channels.
- Collaborate with team members to improve processes, increase efficiency, and enhance overall service quality.
- Record and manage customer interactions in internal systems to ensure seamless follow-up and resolution of issues.
- Native fluency in German (C1 level) as a primary language.
- B2 level English proficiency as a secondary language.
- Excellent communication, problem-solving, and customer-centric skills.
- Able to work in a fast-paced environment, managing multiple tasks, and prioritizing responsibilities effectively.
- Competitive salary: €35,000 - €45,000 per annum, depending on experience.
- Performance-based bonuses and opportunities for career growth and development.
- Relocation assistance for candidates moving from outside Continental Portugal (€2,500 relocation bonus).
- Full training provided, regardless of previous experience.
At Cross Border Talents, we value teamwork, innovation, and customer satisfaction. As a Customer Support Representative, you will have the opportunity to develop your skills, build meaningful relationships with clients, and contribute to our company's success. If you are passionate about delivering exceptional customer experiences and possess excellent language skills, we encourage you to apply for this exciting role.
