German Customer Support Agent to Portugal: Career Advancement Opportunity
2 semanas atrás
Customer Support Agent Job Description
We are seeking a skilled Customer Support Agent to join our team in Lisbon, Portugal. As a Customer Support Agent, you will be responsible for handling customer inquiries and issues in a friendly and professional manner via email, chat, and phone.
Key Responsibilities:
- Provide excellent customer service and support via multiple communication channels
- Resolve customer complaints and issues in a timely and effective manner
- Work collaboratively with colleagues to achieve team goals and objectives
- Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
Requirements:
- Fluency in German (C2 level) and good knowledge of English (B1-B2 level)
- Computer skills and basic knowledge of coding
- Good analytical skills and logical thinking
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing needs
What We Offer:
- Competitive fixed monthly salary and bonus
- Complete relocation package, including refunded airline ticket and free accommodation
- Free Portuguese language lessons and private health insurance
- Professional growth development opportunities and a contract focused on a long-term relationship
About the Company:
Our client is a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. They operate in 88 countries, serving 170 markets, and have 420,000 employees worldwide.
About the Location:
Lisbon is a vibrant and charismatic city, offering a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions.
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