German Technical Support Agent in Lisbon

4 semanas atrás


Lisboa, Lisboa, Portugal Amspace Recruitment Consultancy Tempo inteiro

About Amspace Recruitment Consultancy
Amspace Recruitment Consultancy transforms talent acquisition into a strategic advantage. Our focus on placement, headhunting, executive search, and embedded recruitment propels companies toward growth. We specialize in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more.

Job Title: Technical Support Agent - German
Location: Lisbon, Portugal
Job Description:
We are seeking a Customer Support Specialist for a well-known client to handle customer inquiries related to product features, technical issues, and other questions. The ideal candidate will deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues. Key responsibilities include responding to customer requests via phone, email, chat, social media, and messaging channels, providing pre-sales, general inquiries, and technical support, and maintaining a consistent brand voice in both private and public interactions.

Requirements:
Proficiency in German at a C2 level (native or near-native fluency). Proficiency in English at a B2 level (conversational fluency). Proven experience as a Technical Support Agent or a similar role. Strong knowledge of computer systems, mobile devices, and other tech products. Excellent problem-solving skills and attention to detail. Ability to communicate technical information to non-technical users. Strong multitasking and organizational skills. Willingness to relocate to Lisbon, Portugal. A customer-oriented mindset with the ability to work well under pressure. Flexibility to work various shifts, including weekends and holidays.

Benefits:
Competitive salary and performance bonuses. Relocation package to assist with moving to Lisbon. Opportunities for career growth and development. A vibrant and inclusive work environment. Comprehensive training and professional development programs. Health insurance and other employee benefits.



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