Technical Support Agent for Smart Home Devices in Lisbon

Há 4 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

This is an exciting opportunity to join our team as a Technical Support Agent for Smart Home Devices in Lisbon.

As a Technical Support Agent, you will be responsible for providing excellent customer service to our clients, responding to inbound requests, and documenting relevant case information.

You will work in a multicultural team environment alongside a diverse team, adapting the brand's voice and tone for interactions on both private and public channels.

Key responsibilities include:

  • Providing support to customers via phone, email, and social media
  • Documenting relevant case information
  • Adapting the brand's voice and tone for interactions
  • Ensuring excellent customer satisfaction
About the Company

Blu Selection is a global brand with over 75,000 multilingual employees in over 50 countries. We are looking for new members to join our Lisbon hub and contribute to our growth and success.

As a Technical Support Agent, you will have the opportunity to work with some of the biggest brands in the industry in a multicultural and international environment. You will also receive fully paid training, professional development, and career evolution.

What We Offer

We offer a competitive package, including:

  • CDI contract with a 3-month trial period
  • Working hours: Monday to Sunday, rotating shifts 8am to 5pm
  • Monthly gross salary: 1100€ (paid 14x)
  • Performance bonus: up to 100€/month
  • Meal vouchers: 7.23€/workday
  • Reimbursement of transportation costs
  • Private Health Insurance and dental plan (after six months)


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