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Technical Support Specialist for Smart Home Devices
Há 1 mês
Job Title: Technical Support Specialist for Smart Home Devices
About the Role:
We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team in Lisbon. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers regarding our smart home devices.
Key Responsibilities:
- Provide support to customers via phone, email, and social media channels
- Document relevant case information
- Assist users with pre-sales, general inquiries, and technical support issues
- Adapt the brand's voice and tone for interactions on both private and public channels
- Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
Requirements:
- Native Dutch speaker with a good level of English
- 1 year of experience in technical troubleshooting
- Motivated and committed to work
- Ability to work in a multicultural team environment
- Sales/commercial background is a plus
- Previous experience in Customer Service or credit recovery experience is a plus
What We Offer:
- CDI - 3 months of trial period
- Competitive salary: 1100€ gross/month (paid 14x) + 100€ / month performance bonus + up to 100€ / month performance bonus
- Meal vouchers of 7.23€ / workday
- Reimbursement of some transportation cost
- Private Health Insurance and dental plan (after six months)
- Opportunity to be part of a challenging and fast-paced environment
- Full paid training, professional development, and career evolution
About Us:
We are a global brand with over 75,000 multilingual employees in over 50 countries. Our company provides customer experience solutions to leading brands and companies. We are looking for new members to join our team in Lisbon and be part of our journey.
