Smart Home Technical Support Specialist
3 semanas atrás
Your responsibilities and impact as a Technical Support Specialist for Smart Home Devices will be:
Key Responsibilities:
- Provide support to customers by responding to inbound requests and documenting relevant case information
- Assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, and social media channels
- Adapt the brand's voice and tone for interactions on both private and public channels
- Ensure excellent customer satisfaction through responsive and friendly interactions
- Work in a multicultural team environment alongside a diverse team
Requirements
You must be a native French speaker and have a good level of English. Experience in technical troubleshooting (1 year mandatory) is required. You should be motivated and committed to your work, with no troubles writing in French. A team player with willingness to work with many other nationalities is essential. Sales/Commercial background or previous experience in Customer Service or credit recovery are pluses.
What We Offer
We offer a competitive package in line with the market, including a salary of 830€ gross/month, a language bonus of 120€ gross/month, and a performance bonus of up to 100€ gross/month. Meal vouchers, reimbursement of transportation costs, and private health insurance are also provided. If you live outside Portugal, we offer reimbursement of an initial flight ticket after 4 months and 4 months of accommodation in a shared flat provided by the company.
About Us
Our company is an international Customer Experience Specialist with a global presence and over 50,000 employees. We are a fast-paced and challenging environment with opportunities for collaboration with big brands in the industry. We offer fully paid training, professional development, and career evolution to our team members.
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