Technical Support Specialist in International Environment

Há 1 mês


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

About Smart-Recruitments



Smart-Recruitments is a dynamic and multicultural organization that offers a unique opportunity to advance your career in an international environment.



Job Title: Technical Support Specialist in International Environment

The estimated salary for this role is €35,000 - €45,000 per annum, depending on experience.



Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team in Portugal. As a Technical Support Specialist, you will play a vital role in providing exceptional support to our customers, resolving technical issues, and ensuring smooth communication with stakeholders.



Your key responsibilities will include:




  • Identifying, analyzing, and resolving technical issues in collaboration with internal teams, escalating when necessary.
  • Maintaining regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Engaging with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
  • Contributing to feedback channels to improve support processes and overall customer experience.


To succeed in this role, you will need:




  • Native-level fluency in Dutch and English.
  • Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
  • Experience in a technical support role, preferably in security or systems administration.
  • Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.


Benefits:

We offer a comprehensive package that includes:




  • Opportunity to advance your career within an international and multicultural environment.
  • Comprehensive health insurance coverage from your first day.
  • Extensive training, plus dedicated coaches to support personal and professional growth.
  • A clear path for growth and development within the organization, with support from a highly collaborative team.


This is an exciting opportunity to join a dynamic organization and take your career to the next level.



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