Customer Service Representative in Lisbon
2 semanas atrás
We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Agent in Lisbon. As a key member of our customer support team, you will be responsible for delivering top-notch service to our customers, ensuring their satisfaction and loyalty.
Key Responsibilities:- Provide timely and effective support to customers through various channels, including email, phone, and live chat.
- Collect and update customer data to ensure accurate and up-to-date information.
- Offer product information and assistance to customers, including subscription, payment, and technical requirements.
- Ensure excellent customer satisfaction by responding in a friendly and professional manner.
- EU Citizenship or valid residency card.
- Native level of French and a good level of English.
- Knowledge of the value and impact of a good customer experience.
- Strong interest in new technologies.
- Excellent communication and interpersonal skills.
- Drive for excellence and professionalism.
- Ability to work in a team environment.
- Excitement about intercultural communication and the expatriate lifestyle.
- Willingness to relocate to Lisbon for an international career and life experience.
- Valid Portuguese work permit (required).
- A fixed-term contract that is renewable every year.
- Full-time (40h/week) and rotative shifts.
- Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/month.
- Relocation Package for International Candidates:
- Reimbursement of your initial flight expenses after 9 months.
- Airport pick-up.
- Yearly two-way flight ticket back to your home country (within the EU).
- Help in paperwork, opening bank account, etc. upon your arrival.
- Extra Perks:
- Private health insurance after 6 months of contract which is extra to the standard insurance.
- Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
- Portuguese public holidays and 22 days of paid holidays.
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