Customer Service Representative in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
Your role as a Customer Service Agent in Lisbon will be to provide exceptional support to our customers.

We are seeking a highly skilled and enthusiastic individual to join our team as a Customer Service Agent in Lisbon. As a key member of our customer support team, you will be responsible for delivering top-notch service to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including email, phone, and live chat.
  • Collect and update customer data to ensure accurate and up-to-date information.
  • Offer product information and assistance to customers, including subscription, payment, and technical requirements.
  • Ensure excellent customer satisfaction by responding in a friendly and professional manner.
Requirements:
  • EU Citizenship or valid residency card.
  • Native level of French and a good level of English.
  • Knowledge of the value and impact of a good customer experience.
  • Strong interest in new technologies.
  • Excellent communication and interpersonal skills.
  • Drive for excellence and professionalism.
  • Ability to work in a team environment.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Willingness to relocate to Lisbon for an international career and life experience.
  • Valid Portuguese work permit (required).
What We Offer:
  • A fixed-term contract that is renewable every year.
  • Full-time (40h/week) and rotative shifts.
  • Salary conditions (*) – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Without accommodation: 1240€ gross/month.
  • Relocation Package for International Candidates:
  • Reimbursement of your initial flight expenses after 9 months.
  • Airport pick-up.
  • Yearly two-way flight ticket back to your home country (within the EU).
  • Help in paperwork, opening bank account, etc. upon your arrival.
  • Extra Perks:
  • Private health insurance after 6 months of contract which is extra to the standard insurance.
  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.
  • Portuguese public holidays and 22 days of paid holidays.


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