Turkish Customer Service Representative in Lisbon

2 semanas atrás

Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Customer Service Representative in Lisbon

Are you a customer service enthusiast looking for a new challenge? We're seeking a Turkish-speaking Customer Service Representative to join our team in Lisbon, Portugal.

About the Role

As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients. Your primary duties will include:

  • Trusted Consultant: Serve as a reliable consultant for partners, helping them develop and optimize their channels.
  • Increase Engagement: Drive platform usage and content creator adoption of various tools and features.
  • Understand Customer Needs: Detect and comprehend customer objectives to provide tailored solutions.
  • Feature Knowledge: Utilize your expertise in key platform features to connect customer needs to available tools.
  • High-Volume Interaction: Manage a high volume of potential clients daily through video calls, emails, and phone calls.
  • Portfolio Management: Prioritize and manage portfolios, identifying opportunities and following up with content creators over time.
Requirements

To be successful in this role, you will need:

  • Language Skills: Fluent in Turkish and English (C1 level).
  • Social Media Knowledge: Responsible for evaluating online social media, web page content, and advertising, adhering to evolving criteria.
  • Analytical Skills: Ability to generate structured intelligence reports for stakeholders using relevant information.
What We Offer

We offer a competitive compensation package, including:

  • Employment Contract: Portuguese employment contract for peace of mind.
  • Holiday Compensation: Enjoy a compensation day for working on Portuguese public holidays.
  • Generous Leave: 22 days of holiday entitlement per year.
  • Work Hours: 40 hours per week (8 hours a day with an additional lunch break) on a rotational shift pattern, Monday to Friday, from 08:00 to 17:00.
  • Dynamic Team: Be part of a multilingual, multicultural, and creative team with a positive atmosphere.
  • Professional Development: Access to guidance and tools to help you reach your full potential.
  • Accommodation Support: Accommodation in a single room in one of the shared company apartments for international candidates.
  • Free Language Classes: Enjoy free Portuguese classes, water sports activities, soft trekking, and much more.

Ready to take your career to the next level in a vibrant and multicultural environment? Apply now to embark on an exciting career as a Customer Service Representative in beautiful Lisbon. Your adventure awaits

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