Turkish Customer Service Representative
4 semanas atrás
**Job Summary**
We are seeking a highly skilled Turkish Customer Service Specialist to join our team in Lisbon. As a Retail Back-Office Specialist, you will be responsible for handling complex customer issues related to online orders, ensuring swift and fast resolution, and maintaining excellent customer satisfaction.
**Key Responsibilities**
- Investigate and resolve customer complaints in a timely and professional manner
- Liaise with partners to resolve complex issues and achieve quick customer satisfaction
- Perform tasks in SAP with high attention to detail and accuracy
- Communicate with customers via phone and email to relay issue resolution and provide timely updates
**Requirements**
- C1 level of Turkish
- Based in Lisbon or willing to relocate
- Ability to work quickly and efficiently under deadline pressure
- Excellent written and verbal communication skills
- Proven ability to work with minimal supervision and make decisions
**What We Offer**
- Competitive base salary and benefits
- Fantastic relocation package to one of Europe's most prestigious cities
- Private health insurance
- Enrich your CV by working for a major worldwide brand
- Multicultural team
- Modern office in an excellent location in Lisbon
- Accommodation provided
- Close to the beach
- Flight costs reimbursed
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