Senior Customer Support Agent

2 semanas atrás


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

 Job Description

 At Job Squad, we are seeking a highly skilled and multilingual Senior Customer Support Agent to join our team in Copenhagen, Denmark. As a Senior Customer Support Agent, you will provide technical support to our customers who use our paid products, escalate complex problems, and troubleshoot various issues.

 Responsibilities

  • Provide general and technical support to customers using our paid products.
  • Escalate complex problems according to defined procedures.
  • Troubleshoot different problems, including issues with playing videos, uploading, and account bugs.
  • Support customers with account and settings, including resolving content ID and rights management issues.
  • Understand and remain up to date with client policies and guidelines.

 Requirements

  • Native level Norwegian language skills and fluency in English (B2).
  • At least 12 months of Customer Support experience in a Contact Center environment.
  • Knowledge of BPO KPI's: C-SAT, NPS, and SLAs.
  • Good understanding and level of computer handling skills.
  • Excellent problem-solving skills with the capability of research and identification of the right information.
  • Strong communication and negotiation skills, with a service-oriented, professional, and thorough approach.

 What's On Offer

  • Health Insurance, Life Insurance, and Family Plan (Spouse and Children).
  • Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit).
  • Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card.
  • Performance bonuses.
  • Development opportunities, including moving to another project, team leader, quality analyst, or HR department.
  • Social events.


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