Senior Customer Support Agent
2 semanas atrás
Job Description
At Job Squad, we are seeking a highly skilled and multilingual Senior Customer Support Agent to join our team in Copenhagen, Denmark. As a Senior Customer Support Agent, you will provide technical support to our customers who use our paid products, escalate complex problems, and troubleshoot various issues.
Responsibilities
- Provide general and technical support to customers using our paid products.
- Escalate complex problems according to defined procedures.
- Troubleshoot different problems, including issues with playing videos, uploading, and account bugs.
- Support customers with account and settings, including resolving content ID and rights management issues.
- Understand and remain up to date with client policies and guidelines.
Requirements
- Native level Norwegian language skills and fluency in English (B2).
- At least 12 months of Customer Support experience in a Contact Center environment.
- Knowledge of BPO KPI's: C-SAT, NPS, and SLAs.
- Good understanding and level of computer handling skills.
- Excellent problem-solving skills with the capability of research and identification of the right information.
- Strong communication and negotiation skills, with a service-oriented, professional, and thorough approach.
What's On Offer
- Health Insurance, Life Insurance, and Family Plan (Spouse and Children).
- Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit).
- Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card.
- Performance bonuses.
- Development opportunities, including moving to another project, team leader, quality analyst, or HR department.
- Social events.
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