Senior Customer Support Specialist
2 semanas atrás
The Job Squad is seeking a highly skilled Senior Customer Support Specialist to join our team. As a Senior Customer Support Agent, you will provide top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.
About the Role
This is a multilingual support position, requiring fluency in Swedish and English. You will work with customers who use our paid products, providing support for general and technical issues.
Your Responsibilities
- Provide technical support to customers via phone, email, or chat
- Escalate complex issues to the appropriate teams
- Manage policy, safety, and copyright issues
- Troubleshoot technical problems, including video playback and account issues
- Support customers with monetization purposes
- Stay up-to-date with client policies and guidelines
Requirements
- Native-level Swedish and fluent English
- At least 12 months of customer support experience in a contact center
- Knowledge of BPO KPIs: C-SAT, NPS, and SLAs
- Strong communication and problem-solving skills
What We Offer
- Health insurance, life insurance, and family plan
- Relocation package: refund of up to 2000 euros, accommodation assistance, and NIF/NISS support
- Meal allowance and performance bonuses
- Development opportunities and social events
-
Senior Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroJob Title: Senior Customer Support SpecialistJob Summary: We are seeking a highly skilled Senior Customer Support Specialist to join our team at RoomRaccoon. As a key member of our customer support team, you will be responsible for elevating our customer support quality and ensuring the seamless operation of our customer support team.Key...
-
German Language Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...
-
Senior Banking Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAs a Senior Banking Customer Support Specialist with Blu Selection, you will play a key role in delivering exceptional customer experiences for our client's bank customers. Your responsibilities will include supporting customers with product and service queries, resolving complaints, and providing tailored solutions to meet their needs.Key...
-
Customer Support Strategy Senior Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroCustomer Support Strategy Senior SpecialistAt Indie Campers, we're seeking a highly skilled Customer Support Strategy Senior Specialist to drive strategic improvements in our customer support operations. As a key member of our team, you'll play a crucial role in enhancing the efficiency, quality, and overall effectiveness of our customer support services.Key...
-
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroAbout Customer LabsAt Customer Labs, we push the boundaries of customer experience engineering. Our team collaborates with pioneering brands to design and implement innovative solutions that drive performance improvement and deliver lasting transformations.Compensation PackageWe offer a competitive salary, including a meal allowance, health insurance, and...
-
Swedish Senior Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroOm rollenVi söker en erfaren senior kundsupporter för att stödja vårt team på Customer Labs. I rollen som senior kundsupporter kommer du att arbeta med att hjälpa kunder via telefon, e-post eller chatt. Du kommer att identifiera kundens problem, felsöka dem för att hitta lösningen och dokumentera varje åtgärd du vidtar. Du kommer också att...
-
Customer Support Strategy Senior Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroRole: As an Indie Customer Support Strategy Senior Specialist, you will be responsible for driving strategic improvements in customer support operations by analyzing data to identify opportunities for growth and working closely with technical teams to implement and measure the impact of these initiatives.Key Responsibilities:Analyze customer support data to...
-
German Language Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro{"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...
-
Digital Support Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Support Tempo inteiroUnlock a Better Quality of Life at WorkAbout MoveWORKMoveWORK provides cutting-edge solutions to improve work-life balance for occupants, customers, and service agents. Our innovative SaaS platform offers customizable mobile applications and premium services like user coaching, training, and technical support.Role OverviewWe are seeking an experienced...
-
German Language Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiroJob Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...
-
Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroJob DescriptionWe are seeking a talented and experienced customer support specialist to join our team at Get The Job. As a customer support specialist, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and chat.Your primary goal will be to resolve customer complaints and issues in a...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the RoleWe are seeking a highly motivated and experienced Senior French Language Customer Support Specialist to join our team at Cross Border Talents.As a key member of our support team, you will be responsible for providing exceptional customer service to our clients in France and other French-speaking countries. You will be the first point of contact...
-
Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiroJob Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Caixa Mágica Software. As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved quickly and efficiently.Key Responsibilities:Provide...
-
French-Speaking Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroUmbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...
-
Senior Spanish Customer Support Specialist
Há 22 horas
Lisboa, Lisboa, Portugal Apply2Day Tempo inteiroAbout Apply2DayWe are a dynamic and customer-centric company redefining the way we interact with our clients. Our mission is to provide exceptional support services that exceed expectations.Job SummaryWe are seeking a highly skilled Senior Spanish Customer Support Specialist to join our team in Greece. As a key member of our customer service department, you...
-
French Language Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiroJob Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...
-
Senior Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroSenior Customer Support ConsultantAbout the Role:We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key Responsibilities:Conduct...
-
Customer Service Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Support Tempo inteiro**Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...
-
Senior Customer Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiroSenior Customer Support ConsultantAbout the Role:We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key Responsibilities:Conduct...
-
Senior Customer Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Job Squad Tempo inteiroJob Squad is a multinational recruitment agency based in Copenhagen and Malta. Our mission is to connect talented professionals with exciting job opportunities abroad. As a Senior Customer Support Specialist, you will be the face of our company, providing top-notch support to our clients across Europe.The RoleResponsibilities include:Providing general and...