Senior Spanish Customer Support Specialist
Há 1 mês
About Apply2Day
We are a dynamic and customer-centric company redefining the way we interact with our clients. Our mission is to provide exceptional support services that exceed expectations.
Job Summary
We are seeking a highly skilled Senior Spanish Customer Support Specialist to join our team in Greece. As a key member of our customer service department, you will be responsible for delivering top-notch support to our customers through various communication channels.
Key Responsibilities
- Manage incoming calls and resolve customer inquiries efficiently
- Identify and assess customer needs to achieve satisfaction
- Build trust through open and interactive communication
- Provide accurate and complete information using available methods and tools
- Keep records of customer interactions and process customer accounts
- Follow established communication procedures, guidelines, and policies
Requirements
- EU holder
- Native or near-native Spanish language (C1-C2)
- Very good command of English language (B2)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
What We Offer
- Competitive remuneration package: €60,000 - €80,000 per year (based on experience)
- 14 salaries per year
- Extra bonus depending on performance appraisal
- Health care benefits
- Numerous other discounts
- Relocation Cost (for candidates outside Greece)
Why Relocate to Greece?
Greece offers an affordable living, a great work-life balance, and a unique blend of ancient history and modern culture. You'll enjoy a relaxed lifestyle, delicious food, and a strong sense of community. Plus, our office has an amazing view If you're looking for a change of pace and a new adventure, consider relocating to Greece and joining our team as a Senior Spanish Customer Support Specialist.
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