Senior Spanish Language Customer Support Specialist
2 semanas atrás
Bosch Group is a global leader in the development of innovative technologies and services that enrich people's lives. Our commitment to excellence has earned us a reputation as one of the best companies in the world.
Job SummaryWe are seeking a highly motivated Senior Spanish Language Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat, resolving issues efficiently and effectively;
- Provide technical support and troubleshooting assistance to customers using our mobile app;
- Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction;
- Develop and maintain knowledge of our products and services, staying up-to-date on new features and enhancements;
- Analyze customer feedback and data to identify trends and areas for improvement;
- C1 level proficiency in Spanish and fluency in English;
- At least 3 years of experience in customer-facing roles, preferably in a call center environment;
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team;
- Demonstrated ability to analyze complex problems and develop creative solutions;
- A competitive salary range: $45,000 - $65,000 per year, depending on experience;
- A dynamic and supportive work environment, with opportunities for professional growth and development;
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as retirement savings options;
- A generous paid time off policy, allowing for relaxation and recharge;
- The chance to work with a diverse and talented team, committed to making a positive impact;
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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