Digital Infrastructure Specialist with Spanish Language Support
3 semanas atrás
Career Opportunity: Digital Infrastructure Specialist
We are seeking a skilled Digital Infrastructure Specialist to join our team in Lisbon, Portugal. As a specialist, you will play a key role in supporting our customers and partners by providing efficient incident support and exceptional customer experience.
About the Role:
The successful candidate will be responsible for managing end-to-end processes for resolving and communicating customer support tickets in Italian and English. This includes handling customer calls, managing incidents and requests within specified SLAs, and proactively working on customer experience to improve Net Experience Score (NES).
Key Responsibilities:
- Seamlessly manage the resolution and communication of customer support tickets.
- Handle customer calls and manage incidents and requests within specified SLAs (24/7 operations).
- Proactively work on customer experience to improve NES.
- Respond to customer emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates.
- Provide regular communication with customers and vendors on the progress of customer tickets.
- Proactively follow up on negative triggers to improve NES.
- Allocate unresolved incidents to appropriate support groups, manage customer escalations.
Requirements:
To be successful in this role, you will need:
- Excellent communication skills (reading/writing/speaking) in Spanish and English.
- Solid experience in managing customer relationships.
- Ability to multi-task and prioritize workload.
- Ability to adapt to continuously changing procedures and environment.
- Team player with strong interpersonal skills.
- Working knowledge of Intranet and Internet applications beneficial.
- Good knowledge of MS Office products (Excel, Word, Outlook).
- A flexible and proactive approach.
Benefits:
We offer a competitive salary range of €45,000 - €60,000 per annum, depending on experience. Our benefits package includes flexible working hours, the option to work from home, an extensive induction program with experienced mentors and buddies, opportunities for further development and educational opportunities, Global Family Leave Policy, Employee Assistance Program, internal inclusion & diversity employee networks, and a global network of like-minded professionals.
-
Technical Support Specialist
Há 1 mês
Lisboa, Lisboa, Portugal Headhunt International Tempo inteiroJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Athens, Greece. As a key member of our customer support team, you will be responsible for providing exceptional technical support to customers across various product lines.ResponsibilitiesIdentify and resolve customer issues related to billing inquiries,...
-
Digital Infrastructure Specialist for Global Network Operations
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroCompany OverviewColt is a leading provider of network, voice and data centre services to thousands of businesses worldwide.Job Title: Digital Infrastructure SpecialistEstimated Salary: $80,000 - $110,000 per year (dependent on location)About the RoleThis exciting opportunity will see you working as part of our global team, responsible for delivering...
-
Senior Procurement Specialist with German Language Skills
4 semanas atrás
Lisboa, Lisboa, Portugal Language Matters Tempo inteiroAbout the OpportunityWe are seeking a highly skilled Senior Procurement Specialist to join our team at Language Matters, a renowned leader in the automotive industry with over 100 years of experience.This role is based in Thorne, Doncaster, with occasional travel to Munich. As a Senior Procurement Specialist, you will be responsible for managing all...
-
Turkish Language Support Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteirogoFLUENT is a global digital training strategy provider for companies. We accelerate language learning through our unique platform, which combines AI-powered technology and human interaction.We are a mission-driven SaaS company that believes in equal opportunities for all employees, regardless of their native language. With 1000+ employees worldwide, we...
-
French Language Customer Support Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Language Matters Tempo inteiroAbout the RoleWe are seeking a skilled French speaker to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for assisting French and English speaking clients with product enquiries.About the CompanyLanguage Matters is a leading provider of language services, dedicated to delivering...
-
Digital Infrastructure Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Noesis Portugal Tempo inteiroAbout Noesis PortugalNoesis Portugal is a cutting-edge organization that constantly invests in the growth and development of its professionals. We are looking for a skilled Digital Infrastructure Specialist to join our team.Estimated Salary: €45,000 - €60,000 per year, depending on experience.About the JobWe are seeking a highly organized and...
-
Lisboa, Lisboa, Portugal Bosch Group Tempo inteiroOverviewBosch Group is a global leader in the development of innovative technologies and services that enrich people's lives. Our commitment to excellence has earned us a reputation as one of the best companies in the world.Job SummaryWe are seeking a highly motivated Senior Spanish Language Customer Support Specialist to join our team. In this role, you...
-
Digital Infrastructure Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Hiscox Sa Tempo inteiro**Company Overview**Hiscox Sa, a fast-paced and innovative insurance company, is seeking a highly skilled Digital Infrastructure Specialist to join its IT Services infrastructure team.**Estimated Salary: €60,000 - €80,000 per year**, depending on experience.**Job Description**We are looking for a talented individual who can work collaboratively with our...
-
Global Language Services Coordinator with Spanish Expertise
3 semanas atrás
Lisboa, Lisboa, Portugal Mygwork Tempo inteiroJob OverviewThis role is part of Colt Technology Services, a forward-thinking organization that values diversity and inclusivity. The position requires minimal interaction with the recruiter directly.The company provides network, voice, and data center services to thousands of businesses worldwide, focusing on delivering business goals instead of underlying...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroRole OverviewWe are seeking a highly skilled Digital Commerce Expert to join our dynamic team. The ideal candidate will possess excellent language skills in Spanish and fluency in English (C1 / C2).
-
Cloud Infrastructure Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Dbservices Portugal Tempo inteiroJob Title:Cloud Infrastructure SpecialistCompany Overview:Dbservices Portugal is a leading provider of digital platforms for large and mid-sized companies in various industries across Europe and the Americas.Estimated Salary:$110,000 - $140,000 per year, depending on experience.About the Role:We are seeking an experienced Cloud Infrastructure Specialist to...
-
Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiroSol busco un Digital Technology Infra Support Trainee para Lisboa.Cargo:purchase order creationPurchase request to purchase order monitor and troubleshootingGoods and order reception checkBilling follow-up and control, credit note management, contract controlSupport to monthly accounting closureAtribuições:Digital Technology Function supportProcurement...
-
Customer Support Specialist with French Language Expertise
4 semanas atrás
Lisboa, Lisboa, Portugal Blu Selection Tempo inteiroAt Blu Selection, we empower sales and marketing teams worldwide with innovative tools that streamline their work. Since 2010, our cloud-based software has been trusted by over 100,000 companies across 179 countries, employing a diverse team of more than 850 employees from 50+ nationalities.About the RoleWe are seeking a highly skilled Customer Support...
-
Global Customer Support Expert with Spanish
3 semanas atrás
Lisboa, Lisboa, Portugal Colt Technology Services Group Ltd. Tempo inteiroAs a Global Customer Support Expert with Spanish at Colt Technology Services Group Ltd., you will be responsible for delivering exceptional customer experiences while working with customers in the Spanish language. Our global team of experts empowers people to thrive and work on projects that connect people, cities, businesses, and ideas.About ColtColt is a...
-
IT Infrastructure Support Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal Photocentric Tempo inteiroAbout the Role: We are seeking a highly skilled IT Infrastructure Support Specialist to join our Digital Technology IT Pool team. As a key member of our Infra Workplace & Cloud department, you will focus on Procurement Operations in collaboration with other Digital Technology Departments.">Your Responsibilities:Purchase order creation and managementPurchase...
-
Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiroAbout the Role: Cross Border Talents is seeking a highly skilled Customer Support Specialist to join our team in Lisbon. This position requires fluency in Spanish (native level) and exceptional communication skills to deliver outstanding support and resolve inquiries efficiently.Job DescriptionProvide timely and effective responses to customer inquiries...
-
Senior Spanish Customer Support Specialist
2 meses atrás
Lisboa, Lisboa, Portugal Apply2Day Tempo inteiroAbout Apply2DayWe are a dynamic and customer-centric company redefining the way we interact with our clients. Our mission is to provide exceptional support services that exceed expectations.Job SummaryWe are seeking a highly skilled Senior Spanish Customer Support Specialist to join our team in Greece. As a key member of our customer service department, you...
-
Lisboa, Lisboa, Portugal Language Matters Tempo inteiroAn exciting opportunity exists for a German speaking Senior Purchasing Specialist to join our team at Language Matters, a renowned leader in the automotive industry with over 100 years of experience. This role is based in Doncaster, UK with occasional travel to Munich.About UsAt Language Matters, we provide innovative language solutions to businesses across...
-
Lisboa, Lisboa, Portugal Db Services Portugal Tempo inteiroJob DescriptionWe are seeking a skilled Digital Infrastructure Transition Specialist to join our team at Db Services Portugal.Company Overview:
-
Technical Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Get The Job Tempo inteiroGet the Job is a leading recruitment agency for top technology companies. We're excited to offer this opportunity for a Technical Specialist - Digital Technology Support role in our Lisbon office.In this position, you will be part of a dynamic team handling customer inquiries via email, phone, and social media, providing pre- and post-sales support, and...