Global Language Services Coordinator with Spanish Expertise
2 semanas atrás
This role is part of Colt Technology Services, a forward-thinking organization that values diversity and inclusivity. The position requires minimal interaction with the recruiter directly.
The company provides network, voice, and data center services to thousands of businesses worldwide, focusing on delivering business goals instead of underlying infrastructure. Key information includes:
- Short Description: GCA Global Language Services with Spanish
- Job ID: 35085
- Set-up: Hybrid
- Location: Lisbon, Portugal
- Function: Chief Operating Officer (COO)
The successful candidate will engage with customers and partners to provide an efficient incident support process and customer experience. Tasks include:
- Triage customer support tickets, working closely with Colt support teams to resolve incidents and respond to requests
- Seamlessly manage the end-to-end process for resolving and communicating customer support tickets in Italian and English
- Handle customer calls, managing incidents and requests within specified SLAs (24/7 operations)
We're looking for an individual with exceptional communication skills in Spanish and English. Ideal candidates possess:
- Solid experience in managing customer relationships
- Ability to multi-task and prioritize workload
- Capacity to adapt to continuously changing procedures and environment
- Strong interpersonal skills
- Working knowledge of Intranet and Internet applications beneficial
- Good knowledge of MS Office products (Excel, Word, Outlook)
At Colt, you'll make a difference by empowering people. We don't tell you what to do; instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven individuals working towards one shared purpose: putting the power of the digital universe in the hands of our customers.
Benefits include:
- Flexible working hours and option to work from home
- Extensive induction program with experienced mentors and buddies
- Opportunities for further development and educational opportunities
- Global Family Leave Policy
- Employee Assistance Program
- Internal inclusion & diversity employee networks
Estimated annual salary range: €55,000 - €75,000, depending on experience and qualifications.
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