Customer Service Advisor with Spanish Language Expertise
2 semanas atrás
About the Role
At Minacs, we're looking for a talented Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer support team, you'll be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Your Key Responsibilities
- Respond to inbound customer requests, documenting relevant case information
- Assist users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
- Collaborate with other technicians to resolve or properly close help tickets
What We Offer
We offer a competitive salary of €24,000 per year, as well as a range of benefits, including:
- Full-time employment with indefinite contracts
- Competitive performance bonus
- Central location in Lisbon, Portugal
- Bring-a-friend referral bonus opportunities
- Full paid training on the company and the project you'll be working on
Requirements
To succeed in this role, you'll need:
- A high level of Spanish (written and oral) and fluent English (B2)
- Excellent writing and verbal communication skills to simplify technical language for non-technical users
- Patience when communicating and solving issues
- The ability to keep up with the latest IT and tech-related trends
- Proactivity, self-motivation, and a great team player mindset
Why Join Us?
We're committed to providing our employees with opportunities for career growth and development. Our comprehensive training programs will help you build the skills and knowledge needed to excel in your role and beyond. Plus, enjoy a collaborative work environment and flexible scheduling that allows you to achieve a healthy work-life balance.
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