Customer Service Representative with Italian Language Skills

1 semana atrás


Lisboa, Lisboa, Portugal Apply2Day Tempo inteiro
Job Description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Apply2Day. In this role, you will be responsible for managing incoming calls, identifying and assessing customers' needs, and building relations of trust through open and interactive communication.

Your primary focus will be on providing accurate, valid, and complete information to customers, as well as keeping records of customer interactions and processing customer accounts.

To succeed in this position, you must possess excellent communication and presentation skills, be able to multitask and prioritize tasks effectively, and have a strong command of the Spanish language (C1-C2 level) and English language (B2 level).

Key Responsibilities:

  • Manage incoming calls and respond to customer inquiries in a timely and professional manner
  • Identify and assess customers' needs to achieve satisfaction
  • Build relations of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using methods/tools
  • Keep records of customer interaction, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

Requirements:

  • EU holder
  • Native or near-native Spanish language (C1-C2)
  • Very good command of English language (B2)
  • Good MS Office skills
  • Strong phone contact handling skills and active listening
  • Excellent communication and presentation skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multitask, prioritize, and manage time effectively

Benefits:

  • Competitive remuneration package: €14,000 per year
  • Extra bonus depending on performance appraisal
  • Health care benefits and numerous other discounts
  • Relocation cost (for candidates outside Greece)

Why Relocate?

Greece offers a unique lifestyle with affordable living, a balanced work-life, and an amazing office view. Experience a vibrant culture with a mix of ancient history and modern living.



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