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Customer Service Representative for Foot Locker in Lisbon with Italian Language Skills
2 meses atrás
We are seeking a highly motivated and customer-centric individual to join our team as a customer service representative for Foot Locker, a leading multinational sportswear brand. As a native Italian speaker with excellent communication skills, you will play a crucial role in providing exceptional customer service to clients across the globe.
Key Responsibilities:
- Provide top-notch customer support by showing genuine interest in customers' needs and delivering personalized solutions.
- Create opportunities to engage with customers through proactive issue resolution and timely responses to inquiries.
- Manage customer queries related to orders, account access, payments, and stock availability with precision and efficiency.
Requirements:
- Demonstrated proficiency in online advertising products and social media platforms (a plus).
- Basic computer skills and adaptability to evolving systems.
- Prior experience in customer support roles (desired).
- Native Italian language proficiency and B2 English level required.
- Excellent verbal, written, and listening communication skills.
- Able to think critically and solve complex customer issues.
- Flexibility to work under pressure and multitask effectively.
What We Offer:
- A stable and dynamic work environment with opportunities for growth and development.
- A competitive salary of approximately €22,000 per year, commensurate with your qualifications and experience.
- Health insurance coverage from day one.
- A comprehensive benefits package, including accommodation assistance, annual flight allowance, and free Portuguese language courses.
