Customer Service Representative for Foot Locker in Lisbon
Há 20 horas
About the Role
We are seeking a highly skilled and motivated customer service representative to join our team at Foot Locker in Lisbon. As a customer service representative, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction with our products and services.
Responsibilities
- Provide customer-friendly service by showing interest in the customer and guaranteeing a positive relationship with the brand;
- Create opportunities to impress and engage with customers, approaching all their questions and doubts;
- Manage customer queries about their orders and access to their accounts, payments, and stock availability.
Requirements
- Native Italian speaker and minimum B2 English level required;
- Familiarity with online advertising products and social media (preferential);
- Basic computer skills;
- +1 year working in a customer support related role (preferential);
- Excellent communication skills: verbal, written and listening skills;
- Ability to solve customer problems;
- Flexible and quick learner, able to adapt to continuously evolving needs;
- Ability to multi-task and work under pressure.
What We Offer
- Excellent work opportunity in a dynamic leading multinational company;
- Stable work and career progression;
- Health Insurance since day one in the company;
- Excellent work environment, great colleagues and social arrangements;
- Accommodation in a room of a Teleperformance owned apartment;
- Initial flight expenses refund;
- Free annual flight to the homeland;
- Free Portuguese language courses, water sports, soft trekking and much more.
Estimated Salary: €30,000 - €40,000 per annum, depending on experience. We offer a competitive salary and benefits package to attract and retain top talent.
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