Customer Service Representative for Foot Locker Client

2 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Teleperformance Portugal. As a key member of our client's support team, you will be responsible for providing exceptional service to customers across various channels, ensuring their needs are met and exceeded.

Your primary goal will be to create a positive brand experience for customers by resolving their queries efficiently and effectively. This may involve handling customer complaints, managing orders, and accessing account information.

To succeed in this role, you must possess excellent communication skills, both written and verbal, as well as the ability to work under pressure in a fast-paced environment. We value flexibility, adaptability, and a quick learning approach, as you will be required to continuously evolve with our client's business needs.

Key Responsibilities

  • Provide customer-friendly service by showing interest in the customer and guaranteeing a positive relationship with the brand;
  • Create opportunities to impress and engage with customers, approaching all their questions and doubts;
  • Manage customer queries about their orders and access to their accounts, payments, and stock availability.

Requirements

Native Italian speaker and minimum B2 English level required;
Familiarity with online advertising products and social media (preferential);
Basic computer skills;
+1 year working in a customer support related role (preferential);
Excellent communication skills: verbal, written and listening skills;
Ability to solve customer problems;
Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
Ability to multi-task and work under pressure.

What We Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Stable work and career progression;
  • Health Insurance since day one in the company;
  • Excellent work environment, great colleagues and social arrangements;
  • Accommodation in a room of a Teleperformance owned apartment;
  • Initial flight expenses refund;
  • Free annual flight to the homeland;
  • Free Portuguese language courses, water sports, soft trekking and much more.

Our estimated salary range for this position is €25,000 - €35,000 per annum, depending on your level of experience and qualifications. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.



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