Customer Service Representative for Foot Locker

Há 1 mês


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

As a Customer Service Representative for Foot Locker, you'll be part of a dynamic team delivering exceptional customer experiences in the sportswear industry.

Key Responsibilities:

• Provide customer-friendly service by showing interest in the customer and guaranteeing a positive relationship with the brand

• Create opportunities to impress and engage with customers, approaching all their questions and doubts

• Manage customer queries about their orders, access to their accounts, payments, and stock availability

Requirements:

• Familiarity with online advertising products and social media (preferential)

• Basic computer skills

• +1 year working in a customer support related role (preferential)

• Native Italian speaker and minimum B2 English level required

• Excellent communication skills: verbal, written, and listening skills

• Ability to solve customer problems

• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

• Ability to multi-task and work under pressure

Offer:

• Excellent work opportunity in a dynamic leading multinational company

• Stable work and career progression

• Health Insurance since day one in the company

• Excellent work environment, great colleagues, and social arrangements

• Accommodation in a room of a Teleperformance owned apartment

• Initial flight expenses refund

• Free annual flight to the homeland

• Free Portuguese language courses, water sports, soft trekking, and much more



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