Customer Service Representative for Hotel Reservations with Italian Language Skills
3 semanas atrás
At Phiture, we're on a mission to make business more human. We're looking for a skilled Customer Service Representative to join our team and help us deliver exceptional customer experiences for our clients.
We're particularly interested in candidates who possess fluency in Italian and a strong command of English (B2 level). As an Italian-Speaking Customer Advisor for Hotel Reservations, you'll play a vital role in assisting customers with their last-minute bookings through live chat, leveraging your creativity and intuition to recommend hotels in the Americas, Europe, and Australia.
You'll also be responsible for providing top-notch customer service by managing expectations and claims in a positive, polite, and diplomatic manner. Your excellent writing and communication skills will shine as you handle inquiries, respond promptly, and ensure satisfaction meets both customer and company needs.
To succeed in this role, you'll need to be proactive, results-driven, self-motivated, and a great team player. While experience working night shifts is a plus, we encourage candidates from diverse backgrounds to apply, as we offer personalized development programs and mentoring to enhance your skills.
We're proud to offer:
- A strong compensation package (14 monthly payments per year) plus performance-based bonuses
- A monthly meal allowance paid in voucher card (net)
- Private health insurance from day one
- Personalized and career development programs to develop your skills
- The possibility to participate in a growing multicultural project
- Flexible schedules to balance work and personal life
As part of our global community, you'll benefit from modern amenities, discounts at local businesses, free medical appointments, sports and social responsibility activities, internal parties, and much more. Join us today and discover the rewards of being part of a people-focused organization
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