Dedicated Customer Support Specialist with Spanish Language Expertise

Há 3 dias


Lisboa, Lisboa, Portugal Munay Global Services Tempo inteiro
About Munay Global Services

We are a leading provider of customer service solutions, committed to delivering exceptional experiences to our clients.

As a dedicated member of our team, you will play a vital role in supporting our customers across various issues, leveraging your excellent communication skills and problem-solving abilities.

What You'll Do:
  • Provide top-notch support via phone and email, ensuring timely resolutions and responses.
  • Utilize the right procedures to offer accurate, valid, and complete information.
  • Take ownership of customer queries, working diligently to resolve them efficiently.
  • Foster meaningful relationships by answering customer questions in a courteous, friendly, and professional manner.
  • Achieve and surpass customer service quality goals, regulatory requirements, and productivity targets.
  • Create remarkable customer experiences that drive loyalty and satisfaction.
  • Collaborate with management to align with company objectives and provide valuable feedback.
The Offer:
  • A competitive salary package.
  • Paid training and development opportunities.
  • A comprehensive health coverage plan.
  • A relocation support package for candidates outside Lisbon.
  • Career growth and advancement possibilities.
Requirements:
  • Proficiency in Spanish (C1 level) and English (B2 level).
  • Excellent problem-solving and analytical skills.
  • Ability to handle customer concerns and deliver seamless experiences.
  • Self-sufficiency in troubleshooting basic technical issues related to connectivity, systems, and devices.
  • EU Citizenship or Residence Card.


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