Dedicated Spanish Customer Support Representative
3 semanas atrás
Are you passionate about delivering exceptional customer experiences and navigating technologies?
We are seeking a dedicated Spanish Customer Support Representative to join our team in Lisbon, Portugal.
Your mission as a Customer Support Agent is to provide top-notch service to our clients' customers, working with renowned international brands.
- Answer inbound calls and customer inquiries in Spanish and English
- Provide support across multiple channels: chat, email, and phone (Outbound calls are mandatory for emails and highly recommended for chat)
- Offer pre- and post-sales support for self-service products
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
- Resolve customer service issues in a timely and empathetic manner
Our ideal candidate possesses:
- Fluency in Spanish (C2 Level or Native)
- Good knowledge of English (B2 level)
- Availability to work in rotating shifts
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
- Competitive salary estimated at €25,000 per year
- Meal vouchers
- Fixed-term, renewable employment contract
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