Customer Support Representative

2 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a highly skilled Customer Support Representative to join our team at Cross Border Talents in Lisbon, Portugal. The ideal candidate will have excellent communication skills, fluency in Spanish (C2 level or native), and good knowledge of English (B2 level).

Job Description:

As a Customer Support Representative, you will be responsible for providing top-notch service to our clients' customers across multiple channels, including phone, email, and chat. Your mission will be to resolve customer inquiries and issues in a timely and empathetic manner while maintaining accurate data input of consumer enquiries, questions, and feedback on the customer services database.

Requirements:
  • Fluency in Spanish (C2 level or native)
  • Good knowledge of English (B2 level)
  • Availability to work in rotating shifts
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility
Benefits:

We offer a competitive salary of €25,000 - €35,000 per year, meal vouchers, fixed-term renewable employment contract, private health insurance, airport pick-up and administrative assistance with registration in Portugal, reimbursement of flight expenses, accommodation in one of our client's company shared apartments, and free Portuguese lessons, sports activities, and more.



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