Dedicated Customer Support Representative
3 semanas atrás
Are you passionate about delivering exceptional customer experiences in a fast-paced environment?
We are seeking a dedicated and skilled Customer Support Representative to join our team at Randstad Ii - Prestação De Serviços, Limitada.
About the RoleAs a key member of our support team, you will be responsible for handling customer inquiries via chat, email, and phone, ensuring timely and effective resolution of issues. Your primary focus will be on providing top-notch support to our clients, addressing product-related (Sports, Casino, Poker) and cashier-related matters, as well as escalating system anomalies and general issues faced by customers to the relevant party.
Your success in this role will depend on your ability to work collaboratively with other teams based at different locations, share similar objectives, and consistently meet service quality standards.
Key Responsibilities:- Customer Inquiries: Handle customer inquiries via chat, email, and phone, including product-related (Sports, Casino, Poker) and cashier-related matters.
- Issue Resolution: Assess individual issues and take appropriate action to ensure customer needs are met.
- Collaboration: Work in coordination with other teams based at different locations that share similar objectives.
- Escalation: Escalate system anomalies and general issues faced by customers to the relevant party.
- Quality Standards: Understand Standard Operating Procedures and deliver service/quality standards to an agreed level.
To excel in this role, you will need:
- Languages: Fluency in German (C1 level) and English (B2 level).
- Communication Skills: Excellent written and verbal skills, as well as high interpersonal skill levels.
- Interpersonal Skills: Calm manner and ability to work under pressure, confident in answering a wide range of customer enquiries.
- Computer Skills: Good computer skills.
- Interest: Interest in Sports, Casino, and Poker products would be beneficial.
We offer a competitive annual gross salary of approximately €45,000, meal allowance per working day paid in card, health insurance, and a hybrid working model (2 days in the office + 3 days at home). The position offers flexibility, with working hours from Monday to Sunday between 07:30 am and 10 pm.
About Us:Randstad Ii - Prestação De Serviços, Limitada is a leading provider of human resources services, committed to delivering exceptional results for our clients. We are proud to offer a dynamic and inclusive work environment that values diversity and employee growth.
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