Spanish Customer Service Representative

1 dia atrás


Lisboa, Lisboa, Portugal Helpware Inc. Tempo inteiro

About the Role

We are seeking a skilled Spanish Customer Service Representative to join our team at Helpware Inc. in Portugal.

As a CSR, you will provide top-notch customer service through phone, email, and social media, addressing a variety of customer inquiries in a personalized, friendly, and informative manner.

Key Responsibilities

  • Solve customers' problems, ensuring timely resolution of issues.
  • Advise customers on guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, and account issues.
  • Maintain performance metrics at a high level, ensuring exceptional customer experience.
  • Act as a community advocate for our Client's partners, representing their brand effectively.

Requirements

  1. Prior experience in customer service, working across multiple channels.
  2. Excellent oral and written English and Spanish communication skills.
  3. Ability to work 8 hours per shift, with 1 hour break, including late shifts and weekends.

Preferred Qualifications

  • Prior experience in live events or the ticket marketplace industry.
  • Strong background in back-office and administration processes, preferably in e-commerce or digital environments.

About Helpware Inc.

Helpware Inc. is a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of delivering best-in-class value-adding services to our partners.



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