Spanish Customer Service Representative
1 dia atrás
About the Role
We are seeking a skilled Spanish Customer Service Representative to join our team at Helpware Inc. in Portugal.
As a CSR, you will provide top-notch customer service through phone, email, and social media, addressing a variety of customer inquiries in a personalized, friendly, and informative manner.
Key Responsibilities
- Solve customers' problems, ensuring timely resolution of issues.
- Advise customers on guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, and account issues.
- Maintain performance metrics at a high level, ensuring exceptional customer experience.
- Act as a community advocate for our Client's partners, representing their brand effectively.
Requirements
- Prior experience in customer service, working across multiple channels.
- Excellent oral and written English and Spanish communication skills.
- Ability to work 8 hours per shift, with 1 hour break, including late shifts and weekends.
Preferred Qualifications
- Prior experience in live events or the ticket marketplace industry.
- Strong background in back-office and administration processes, preferably in e-commerce or digital environments.
About Helpware Inc.
Helpware Inc. is a technology-driven company providing Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of delivering best-in-class value-adding services to our partners.
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