Spanish Customer Service Representative
3 semanas atrás
Customer Support Role
Are you passionate about delivering exceptional customer service and working with cutting-edge technologies? We're looking for a skilled Spanish Customer Service Representative to join our team at Cross Border Talents in Lisbon.
Your mission as a customer support agent is to provide top-notch service to our clients' customers, working with renowned worldwide brands. Your key responsibilities will include:
- Answering inbound calls and customer inquiries in Spanish
- Providing support and direction to customers, resolving issues in a timely and empathetic manner
- Maintaining accurate data input of consumer enquiries, questions, and feedback on our customer services database
- Troubleshooting through the use of open questions, support documents, and system training
- Offering recommendations to common problems or frequently asked questions
Requirements
- Fluency in Spanish (C2 Level or Native)
- Good knowledge of English (B1 level)
- Typing Speed: 20 words per minute
- Availability to work in rotating shifts
- Good computer skills
- Excellent communication skills
- Good listening and empathy skills
- Good time management skills
- Team spirit and flexibility
What We Offer
- Competitive salary
- Meal vouchers
- Fixed-term, renewable employment contract
- Private health insurance after 6 months of contract signature
- Airport pick-up and administrative assistance with your registration in Portugal
- Reimbursement of your flight expenses
- Accommodation in one of our Client's company's shared apartments
- Free Portuguese lessons, sports activities, and much more
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