Spanish Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Support Role
Are you passionate about delivering exceptional customer service and working with cutting-edge technologies? We're looking for a skilled Spanish Customer Service Representative to join our team at Cross Border Talents in Lisbon.

Your mission as a customer support agent is to provide top-notch service to our clients' customers, working with renowned worldwide brands. Your key responsibilities will include:

  • Answering inbound calls and customer inquiries in Spanish
  • Providing support and direction to customers, resolving issues in a timely and empathetic manner
  • Maintaining accurate data input of consumer enquiries, questions, and feedback on our customer services database
  • Troubleshooting through the use of open questions, support documents, and system training
  • Offering recommendations to common problems or frequently asked questions

Requirements
  • Fluency in Spanish (C2 Level or Native)
  • Good knowledge of English (B1 level)
  • Typing Speed: 20 words per minute
  • Availability to work in rotating shifts
  • Good computer skills
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility

What We Offer
  • Competitive salary
  • Meal vouchers
  • Fixed-term, renewable employment contract
  • Private health insurance after 6 months of contract signature
  • Airport pick-up and administrative assistance with your registration in Portugal
  • Reimbursement of your flight expenses
  • Accommodation in one of our Client's company's shared apartments
  • Free Portuguese lessons, sports activities, and much more


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