Senior Customer Service Representative
Há 6 dias
At Headhunt International, we are seeking a highly skilled and experienced Senior Customer Service Representative to join our team in Athens, Greece.
Job Title: Senior Customer Service Representative
Company Overview:Our company is one of Europe's largest customer service providers, offering a wide range of products and services to customers across the globe.
We are committed to providing exceptional customer experiences and building long-lasting relationships with our clients.
Salary:The estimated annual salary for this position is 40,000 EUR, plus production bonuses and other benefits.
Job Description:As a Senior Customer Service Representative, you will be responsible for handling inbound calls, emails, and chats from high-range customers, resolving their queries and concerns in a timely and professional manner.
You will need to have excellent communication skills, both written and verbal, and be able to provide accurate information about bookings, complaints, and other customer-related issues.
You will also be required to work closely with other teams to ensure seamless customer experiences and resolve any complex issues that may arise.
Required Skills and Qualifications:To be successful in this role, you will need to have:
- Fluent Spanish language skills (native or fluent)
- Excellent English language skills
- General knowledge of PC usage, email, internet searching, and Windows
- Experience in customer care call centers (inbound calls, emails, and chats)
- Able to resolve customer concerns and create a seamless customer experience
We offer a competitive salary package, including:
- Production bonuses
- On-site canteen
- Great benefits and discounts (Greek lessons, theaters, etc.)
- Modern facilities and high technology devices and tools
- Casual dress code
- Career development opportunities
- TP Family Program (summer camp for children, discounts, etc.)
We strive to create a multicultural working environment where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we would love to hear from you
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