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Spanish Customer Service Representative

2 meses atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Customer Support Role in Lisbon

Are you passionate about delivering exceptional customer experiences and working with cutting-edge technologies? We're seeking a skilled Spanish Customer Service Representative to join our team in Lisbon, Portugal.

Your mission as a customer support agent will be to provide top-notch service to our clients, working with renowned worldwide brands. Your key responsibilities will include:

• Responding to inbound calls and customer inquiries in Spanish and English
• Providing pre- and post-sales support for self-service products
• Answering phone inquiries and resolving customer service issues in a timely and empathetic manner
• Maintaining accurate data input of consumer enquiries, questions, and feedback on the customer services database

Requirements:

• Fluency in Spanish (C2 Level or Native)
• Good knowledge of English (B2 level)
• Availability to work in rotating shifts
• Excellent communication skills, good listening and empathy skills, and good time management skills
• Team spirit and flexibility

We offer a competitive salary, meal vouchers, a fixed-term renewable employment contract, private health insurance, airport pick-up, and administrative assistance with your registration in Portugal. You'll also receive reimbursement of your flight expenses, accommodation in one of our company's shared apartments, and free Portuguese lessons, sports activities, and more.