Customer Service Representative With Spanish Proficiency

4 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking a highly skilled Customer Service Representative to join our team in Lisbon, Portugal. This is an exciting opportunity for individuals who possess excellent communication skills and a passion for customer service.

Job Overview

As a Customer Service Representative, you will be responsible for communicating with customers via phone, chat, and email. You will work closely with our team to resolve cases efficiently and ensure quick resolution. Your primary goal will be to maintain customer satisfaction while representing a major brand.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Communicate effectively with customers via multiple channels;
  • Maintain accurate records of customer interactions;
  • Collaborate with internal teams to resolve complex issues;
  • Analyze customer feedback to identify areas for improvement;
  • Meet or exceed performance targets set by the company.
Requirements

To succeed in this role, you will need:

  • Native Spanish language proficiency;
  • Excellent English communication skills;
  • Strong problem-solving and analytical abilities;
  • Able to multitask effectively and work in a fast-paced environment;
  • Proficient computer skills and basic technical knowledge;
  • A team-oriented approach with a focus on customer satisfaction.
What We Offer

We offer a competitive monthly salary, as well as various benefits and perks that support your professional growth and well-being. These include:

  • A comprehensive training program provided by certified instructors;
  • Ongoing opportunities for career advancement and professional development;
  • A dynamic and supportive work environment that encourages collaboration and teamwork.
Estimated Salary Range: €2,500 - €3,200 per month

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