Spanish Customer Service Expert
Há 1 mês
About the Role:
We are seeking an experienced Spanish Customer Service Expert to join our team in Athens, Greece.
About the Job:
As a Customer Service Representative - Spanish Speaker, you will be handling customer inquiries and providing technical support in Spanish.
Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales.
- Guide customers facing issues related to billing inquiries, handle transactions and provide resolution to inquiries in a timely manner.
- Assist customers to place an order and related issues.
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
- Turn every customer into a happy customer.
- Exchange ideas and solutions with your colleagues.
About You:
We are looking for an individual with:
- Fluent Spanish.
- Excellent communication skills.
- Sales experience with consumer products and services will be an asset.
- Technical research skills to troubleshoot customer problems.
- Advanced internet research skills.
- An empathetic soul with the communication skills that match.
- A positive and adventurous attitude.
About the Company:
Our client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders.
About the Location:
The role will be based in Athens, Greece, where you will be part of a diverse and dynamic team.
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