Customer Service Representative With Global Language Expertise
2 semanas atrás
We are seeking a Customer Service Representative to join our team at Colt Technology Services. This is an excellent opportunity for a motivated and customer-focused individual to provide exceptional support to our clients.
About UsColt provides network, voice, and data centre services to thousands of businesses worldwide, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Responsibilities- Manage customer incidents and respond to requests in a timely manner
- Foster strong customer relationships through proactive communication and issue resolution
- Collaborate with internal teams, vendors, and licensed operators to ensure seamless service delivery
- Maintain accurate incident data and drive customer relationship improvements
To be successful in this role, you will need:
- Excellent communication skills in German and English
- Solid experience in managing customer relationships
- Ability to multi-task and prioritize workload
- Flexibility to adapt to continuously changing procedures and environment
- Team player with strong interpersonal skills
We offer a competitive salary of $70,000 - $90,000 per year, depending on experience. Additionally, we provide flexible working hours, opportunities for further development, and a global network of colleagues.
BenefitsOur benefits include a comprehensive induction program, employee assistance program, and internal inclusion and diversity employee networks. We also offer a global family leave policy and extensive training programs.
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