Multilingual Service Coordinator with Global Focus
3 semanas atrás
Company Overview
Colt Technology Services Group Ltd. is a leading provider of network, voice, and data center services to thousands of businesses worldwide.
Salary: The estimated annual salary for this position is between £40,000 and £60,000, depending on experience and qualifications.
Job Description
We are seeking a highly skilled Multilingual Service Coordinator to join our team in Lisbon, Portugal. As a key member of our Language Services team, you will be responsible for managing customer incidents, supporting account managers, and ensuring timely issue resolution by collaborating with internal teams, vendors, and licensed operators.
Key Responsibilities:
- Maintain accurate incident data and drive customer relationship improvements.
- Ensure proactive, efficient communication to enhance customer experience and satisfaction.
- Triage customer support tickets and work closely with Colt support teams to resolve incidents and respond to requests.
Required Skills and Qualifications:
To succeed in this role, you must have excellent communication skills (reading/writing/speaking) in German and English, as well as solid experience in managing customer relationships. You should also be able to multi-task and prioritize workload, adapt to continuously changing procedures and environment, and possess strong interpersonal skills.
Benefits:
We offer a comprehensive benefits package that includes flexible working hours, the option to work from home, an extensive induction program, opportunities for further development and educational opportunities, and a global Family Leave Policy.
Diversity and Inclusion:
Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. We welcome people with diverse backgrounds and experiences and believe that this helps our people to thrive.
Join Our Team:
Cultivate your career with us and make a difference at Colt
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