Global Customer Experience Coordinator
4 semanas atrás
We are seeking a skilled Global Customer Experience Coordinator to join our team in Portugal. This role focuses on delivering exceptional customer service while fostering strong relationships with customers and partners.
Key Responsibilities:
- Manage end-to-end customer support processes, ensuring timely issue resolution and seamless communication.
- Respond to customer inquiries and incidents within specified Service Level Agreements (SLAs).
- Proactively work on improving customer experience and Net Promoter Score (NPS).
- Collaborate with internal teams, vendors, and licensed operators to resolve customer issues.
- Communicate progress updates to customers and vendors as required.
Requirements:
- Excellent communication skills in English, with the ability to read, write, and speak fluently.
- Solid experience in managing customer relationships and resolving complex issues.
- Ability to multitask, prioritize workload, and adapt to changing procedures and environments.
- Strong interpersonal skills, with a focus on teamwork and collaboration.
- Familiarity with MS Office products, including Excel, Word, and Outlook.
What We Offer:
- A competitive salary of approximately €35,000 - €45,000 per annum, depending on experience.
- A flexible working schedule and the option to work from home.
- An extensive induction program, including mentorship and buddy support.
- Opportunities for further development and educational growth.
- A global Family Leave Policy and Employee Assistance Program.
- Internal inclusion and diversity employee networks.
About Colt Technology Services:
- We are a global digital infrastructure company that creates extraordinary connections to help businesses succeed.
- We are driven by our purpose: to put the power of the digital universe in the hands of our customers, wherever, whenever, and however they want.
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