Customer Experience Coordinator

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Catawiki is a leading online marketplace where buyers and sellers of special objects meet. As an innovative and fast-growing scale-up, we are always looking for talented individuals to join our team.

About the Role

We are seeking a highly motivated and experienced customer experience specialist to join our Lisbon office. The successful candidate will be responsible for providing exceptional customer service, resolving complex customer queries, and ensuring that our customers have an outstanding experience on our platform.

Key Responsibilities:
  • Engage with customers through various channels, including email, phone, and social media
  • Resolve customer complaints and disputes in a timely and professional manner
  • Work closely with sales and expert teams to improve overall customer experience
  • Provide feedback on potential improvements to our services
Requirements

To be successful in this role, you will need:

  • Strong communication skills in German and English
  • Excellent analytical and critical thinking skills
  • Previous experience in a customer-facing role or similar environment
  • Ability to work independently and as part of a team
  • Flexibility to work 32-40 hours per week, including weekends and public holidays
What We Offer

We offer a competitive annual gross base salary of €21,000, health insurance from day one, a work-from-home allowance, and commuting expenses covered by Catawiki. Our office is located in the heart of Lisbon, and we foster an inclusive and diverse work environment.

How to Apply

If you are passionate about delivering exceptional customer experiences and have the necessary skills and qualifications, please submit your application, including an English CV and cover letter, at the bottom of this page.



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