Global Travel Experience Coordinator
1 semana atrás
We are seeking a highly skilled Global Travel Experience Coordinator to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and ensuring seamless travel experiences for our clients.
Key Responsibilities:- Booking Assistance: Provide support to customers making online bookings for hotels, holiday packages, and other travel-related services.
- Telephone Sales & Service: Handle incoming customer calls for booking services, sales inquiries, and post-booking assistance.
- Customer Service Excellence: Address customer queries, complaints, and concerns professionally and with a solution-oriented approach.
- Problem Solving: Manage complex situations such as booking changes, cancellations, and issues with suppliers (e.g., hotels) to ensure customer satisfaction.
- Supplier & Client Management: Communicate effectively with both suppliers and customers, resolving issues and ensuring smooth operations.
- Administrative Support: Assist with the day-to-day operations of the Relocations team, ensuring a seamless experience for both customers and colleagues.
- Native Italian Speaker with excellent written and verbal communication skills.
- Good Command of English (minimum B2 level).
- Strong computer and internet skills to navigate booking systems and customer management tools.
- Quick learner with the ability to adapt to new systems and processes.
- Exceptional communication skills and a collaborative team spirit.
- Goal-oriented with a drive to achieve performance targets.
- Flexible and resilient, able to thrive under pressure.
- Passion for Travel and a strong interest in the travel industry.
- Familiarity with the travel industry, including popular destinations, airlines, and hotel chains.
We offer a competitive salary and benefits package, including:
- A gross monthly salary of €1,040.66 or €1,366.55, depending on experience.
- Private health insurance for peace of mind.
- Meal card to support your daily meals.
- Holiday bonuses to help you celebrate special occasions.
- Relocation assistance, including airport pick-up, accommodation in shared company apartments, and reimbursement of initial flight expenses.
This is an opportunity to grow within a global travel organization, working in a supportive and welcoming environment. If you are passionate about travel and have a drive to succeed, we encourage you to apply.
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