Senior Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro
Senior Customer Support Consultant

About the Role:

We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.

Key Responsibilities:

  • Conduct quality assurance for customer support email and phone interactions, identifying areas for improvement and communicating needs for training.
  • Lead new product release validations, ensuring a smooth transition for our customers.
  • Address complex customer issues as an escalation point, enforcing precise bug logging and resolution follow-ups.
  • Contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses.

Requirements:

  • Fluent in German or Dutch.
  • 2+ years' experience in a service-oriented, technical, or customer support role, preferably in a leadership position.
  • Hotel or hospitality experience is advantageous.
  • Excellent interpersonal skills, with the ability to consistently communicate effectively with all stakeholders.
  • Technical proficiency in working with different systems, with training provided as needed.

What We Offer:

As a Senior Customer Support Consultant at RoomRaccoon, you will have the opportunity to work with a diverse team of professionals, contribute to the growth and development of our customer support team, and enjoy a range of benefits, including equity, formal training budget allowance, annual hotel allowance, and birthday and Christmas vouchers.



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