Senior Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro
Senior Customer Support Consultant

About the Role:

We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.

Key Responsibilities:

  • Conduct quality assurance for customer support email and phone interactions, identifying areas for improvement and communicating needs for training.
  • Lead new product release validations and address complex customer issues as an escalation point.
  • Contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses.

Requirements:

  • Fluent in German or Dutch.
  • 2+ years' experience in a service-oriented, technical, or customer support role, preferably in a leadership position.
  • Hotel or hospitality experience is advantageous.
  • Excellent interpersonal skills and technical proficiency in working with different systems.

What We Offer:

As a Senior Customer Support Consultant at RoomRaccoon, you will have the opportunity to work with a diverse team of professionals, contribute to the growth and development of our customer support team, and enjoy a range of benefits, including equity, formal training budget allowance, annual hotel allowance, and birthday and Christmas vouchers.



  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Job Title: Senior Customer Support SpecialistJob Summary: We are seeking a highly skilled Senior Customer Support Specialist to join our team at RoomRaccoon. As a key member of our customer support team, you will be responsible for elevating our customer support quality and ensuring the seamless operation of our customer support team.Key...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German-Speaking Customer Support SpecialistSoftware & Support Media Gmbh is seeking a highly skilled German-speaking Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various communication channels.Key...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Customer Support Strategy Senior SpecialistAt Indie Campers, we're seeking a highly skilled Customer Support Strategy Senior Specialist to drive strategic improvements in our customer support operations. As a key member of our team, you'll play a crucial role in enhancing the efficiency, quality, and overall effectiveness of our customer support services.Key...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    Om rollenVi söker en erfaren senior kundsupporter för att stödja vårt team på Customer Labs. I rollen som senior kundsupporter kommer du att arbeta med att hjälpa kunder via telefon, e-post eller chatt. Du kommer att identifiera kundens problem, felsöka dem för att hitta lösningen och dokumentera varje åtgärd du vidtar. Du kommer också att...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    {"h1": "German-Speaking Customer Support Specialist", "p": "We are seeking a highly skilled German-speaking Customer Support Specialist to join our team at Software & Support Media Gmbh. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers in German, ensuring their issues are resolved...


  • Lisboa, Lisboa, Portugal Software & Support Media Gmbh Tempo inteiro

    Job Title: German Language Customer Support SpecialistJob Summary: We are seeking a highly skilled German language customer support specialist to join our team at Software & Support Media Gmbh. The successful candidate will be responsible for providing exceptional customer support to our clients in Germany and Austria.Key Responsibilities:Communicate with...

  • Customer Support Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Caixa Mágica Software Tempo inteiro

    Job Title: Customer Support SpecialistJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Caixa Mágica Software. As a Customer Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved quickly and efficiently.Key Responsibilities:Provide...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a highly skilled French-Speaking Customer Support Specialist to join our team in Lisbon, Portugal. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various communication channels, including telephone, email, and chat. Your...


  • Lisboa, Lisboa, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: French-Speaking Customer Support SpecialistUmbrella Functional Consulting & Support Team is seeking a highly skilled French-speaking Customer Support Specialist to join our team in Lisbon, Portugal.About the Role:We are looking for a resourceful and stress-resilient individual with excellent writing and verbal communication skills to provide...


  • Lisboa, Lisboa, Portugal Support Tempo inteiro

    **Customer Support Role at Movework**We are seeking a skilled Customer Support Representative to join our team at Movework. As a key member of our support team, you will be responsible for providing exceptional customer service to our users via various communication channels.**Key Responsibilities:**• Respond to incoming requests from platform users in a...


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Senior Customer Support ConsultantAbout the Role:We are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key Responsibilities:Conduct...


  • Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Senior Customer Support ConsultantAt RoomRaccoon, we're redefining hotel operations through our all-in-one hotel management system. We're seeking a Senior Customer Support Consultant to elevate our customer support quality and ensure seamless operation of our customer support team.Key Responsibilities:Conduct quality assurance for customer support...


  • Lisboa, Lisboa, Portugal RoomRaccoon Tempo inteiro

    Senior Customer Support ConsultantWe are seeking a highly skilled Senior Customer Support Consultant to join our team at RoomRaccoon. As a key member of our customer support team, you will play a crucial role in elevating our customer support quality and ensuring the seamless operation of our customer support team.Key ResponsibilitiesConduct quality...

  • Customer Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support SpecialistWe are seeking a skilled Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be the first point of contact for our customers, providing exceptional support and assistance in European Portuguese.About the Role:As a Customer Support Specialist, you will be responsible for delivering...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Customer Support Specialist for Online Streaming PlatformWe are seeking a highly skilled and multilingual Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via phone, email, and chat.Responsibilities:Respond to customer inquiries and...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    THE ROLEAs a Senior Customer Support Operations Specialist at Indie Campers, you will be responsible for driving strategic improvements in customer support operations by analyzing data, identifying improvement opportunities, and working closely with technical teams to implement and measure the impact of these initiatives. You will play a crucial role in...


  • Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    Cyber Security Customer Support SpecialistRandstad Professionals is a leading recruitment agency specializing in middle and senior positions. Our client, a multinational company, is seeking a Cyber Security Customer Support Specialist to join their team.Key Responsibilities:Provide customer support for cybersecurity testing servicesEnsure customer...


  • Lisboa, Lisboa, Portugal Adecco Tempo inteiro

    Customer Support RoleWe are seeking a highly skilled and multilingual customer support specialist to join our team. As a German and English speaking customer consultant, you will be responsible for providing exceptional customer service to our clients. Key Responsibilities: Provide first-line support for customer inquiries and issues. Escalate complex issues...


  • Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Job SummaryAs a German Customer Support Specialist at Adecco Prestação De Serviços, Lda, you will be responsible for providing exceptional customer service to clients in Germany. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.Key Responsibilities Provide first-line support for customer inquiries and...

  • Customer Support Specialist

    1 semana atrás


    Lisboa, Lisboa, Portugal Roomraccoon Tempo inteiro

    Customer Support SpecialistAt RoomRaccoon, we're looking for a skilled Customer Support Specialist to join our global team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients across Europe, USA, and Africa.Key Responsibilities: Provide high-quality assistance to clients via email, phone, and...