Norwegian Quality Analyst

3 semanas atrás

Lisboa, Portugal Talingual Tempo inteiro

Role: Norwegian speaking Quality Analyst
Salary: €17-18.6k per year + bonuses
Contract: 12m
Hours of work: operational hours are 24/7
The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services.
The Role The Quality Analyst will assure the Customer Service teams are in compliance with the company's standards by monitoring calls, chats and emails, and create and analyze reports to generate actions. They assist management with discovering areas of improvement for processes and customer experience in the technical support teams. Recently, they have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.
Responsibilities You will be responsible for assuring the quality of this team, performing audits on the team's tickets, figuring out weak points in the support given to customers and mentoring the team to improve their overall quality. In this role you will:
Work closely with Quality Assurance Leaders to aggregate, prioritise, and report top issues impacting decision accuracy for its market and workflow
As new Content Policies are developed and prototyped, provide details to local teams around the impact of the policy change on the team's current work
Deliver "on-spot" training to auditors on new or changing Content Policies as well as "refresher" trainings on existing Content Policy
Audit decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
Mentor agents on the use of quality tools and systems
Develop process documentation and aggregates feedback about the functionality of quality tools
Requirements Norwegian Native Level (C2) and fluency in English 
2 Years relevant work experience in business process outsourcing company or comparable service environment
Preferably minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis
Able to adapt quickly to changes in workflows, such as updates in policies and guidelines
Excellent organisational skills and detail-oriented approach to problem solving
Excellent communication (verbal and written), including the ability to clearly communicate in a dynamic environment across all levels
Able to prioritise and manage tasks efficiently
Understanding of business processes and improvement methods
Understanding of departmental policies and procedures
Experience with confidential information collection and management (preferable)
Strong Microsoft Excel knowledge (PivotTable, charts, statistical functions)
Offer: Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organisation
New office facilities in a convenient location in Lisbon
Full training
Health insurance
Life insurance is also provided
Public transport reimbursement
€17-18.6k salary gross, based on relevant experience
5% performance bonus
€60 per month travel allowance/working from home allowance
€7.60 per working day meal allowance
€2000 relocation support (paid along with first salary)
Recruitment Process The recruitment processes are done remotely via phone and video conferencing.
About Talingual As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com
About Company Talingual is a specialist multilingual recruitment agency. We find language talent for our clients across Europe, the Middle East, Africa and Asia. We work closely with our candidates to ensure they are well informed and prepared to transition into their new roles.
#J-18808-Ljbffr

  • Norwegian Quality Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Role:Norwegian speaking Quality Analyst Salary: €17-18.6k per year + bonuses Contract:12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure the Customer...

  • Norwegian Quality Analyst

    Há 5 dias

    Lisboa, Portugal Talingual Tempo inteiro

    .Role: Norwegian speaking Quality Analyst Salary: €17-18.6k per year + bonuses Contract: 12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure the Customer...

  • Norwegian Quality Analyst

    2 meses atrás

    Lisboa, Portugal Talingual Tempo inteiro

    Role: Norwegian speaking Quality Analyst Salary: €17-18.6k per year + bonuses Contract: 12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational corporation that provides IT services including digital technology, consulting, and operations services. The Role The Quality Analyst will assure...

  • Norwegian Digital Media Analyst

    3 semanas atrás

    Lisboa, Portugal Abrivia Recruitment Specialists Tempo inteiro

    **Position**:Norwegian Digital Media Analyst **Location: Portugal** **Contract**:Full-time role 40 hours per week **Work Hours**: Monday to Friday - Flexi-time: 7-9am Start 4-6pm Finish **Work Model**: Fully remote (Successful applicants must be living in Portugal) **Contract - **Initial 6 Month Contract with view to extension. **Abrivia Recruitment**...

  • Norwegian Digital Media Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Abrivia Recruitment Specialists Tempo inteiro

    Position:Norwegian Digital Media AnalystLocation: PortugalContract:Full-time role 40 hours per weekWork Hours: Monday to Friday - Flexi-time: 7-9am Start 4-6pm FinishWork Model: Fully remote (Successful applicants must be living in Portugal)**Contract- **Initial 6 Month Contract with view to extension.Abrivia Recruitment has an exciting opportunity for a...

  • Video Content Analyst with Norwegian

    1 semana atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian-speaking Video Content Analyst for their office in Lisbon. The employee would watch video content and decide if it should be banned based on the the quality standards. Position: Video Content Analyst Location: Lisbon, Portugal Employment...

  • Video Content Analyst

    2 meses atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Video Content Analyst for their offices in Lisbon. Position: Video Content Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES: - Review user reports regarding...

  • Norwegian/swedish Quality Analyst for a Global

    2 meses atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a **Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a **Quality Analyst** in this project, your daily responsibilities will include: - Monitors CSR's performance...

  • Norwegian/swedish Quality Analyst for a Global

    2 semanas atrás

    Lisboa, Portugal Foundever Tempo inteiro

    **Come and work with us.** We are looking for a **Quality Analyst** to ensure that all external and internal requirements are met. You will be responsible for monitoring procedures and outputs and identifying mistakes or non-conformity issues. As a **Quality Analyst** in this project, your daily responsibilities will include: - Monitors CSR's performance...

  • Video Content Analyst

    2 meses atrás

    Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

    David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Norwegian speaking Video Content Analyst for their offices in Lisbon. Position: Video Content Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES: - Review user reports regarding...

  • Norwegian Quality Analyst for Online Video Platform

    Há 6 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.ResponsibilitiesWorks closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow As new Content Policies are developed...

  • Video Content Analyst

    3 semanas atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Norwegian Video Content Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Review user reports regarding website content - Make well-balanced decisions and help resolve inquiries to defined policies and procedures - Propose solutions to improve the support of user...

  • Video Content Analyst With Norwegian

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are currently seeking Norwegian-Speaking Video Content Analysts for Advertisements for our esteemed client based in the vibrant city of Lisbon. Whether you're contemplating a move to Portugal or already situated in the heart of Lisbon, this opportunity is tailored to accommodate both situations. We offer relocation assistance and comprehensive...

  • Video Content Analyst With Norwegian

    Há 1 mês

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are currently seeking Norwegian-Speaking Video Content Analysts for Advertisements for our esteemed client based in the vibrant city of Lisbon. Whether you're contemplating a move to Portugal or already situated in the heart of Lisbon, this opportunity is tailored to accommodate both situations. We offer relocation assistance and comprehensive...

  • Video Content Analyst With Norwegian

    3 semanas atrás

    Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are currently seeking Norwegian-Speaking Video Content Analysts for Advertisements for our esteemed client based in the vibrant city of Lisbon. Whether you're contemplating a move to Portugal or already situated in the heart of Lisbon, this opportunity is tailored to accommodate both situations. We offer relocation assistance and comprehensive...

  • Video Content Analyst With Norwegian

    Há 6 dias

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are currently seeking Norwegian-Speaking Video Content Analysts for Advertisements for our esteemed client based in the vibrant city of Lisbon. Whether you're contemplating a move to Portugal or already situated in the heart of Lisbon, this opportunity is tailored to accommodate both situations. We offer relocation assistance and comprehensive...

  • Video Content Analyst

    2 meses atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Norwegian Video Content Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Review user reports regarding website content - Make well-balanced decisions and help resolve inquiries to defined policies and procedures - Propose solutions to improve the support of user...

  • Video Content Analyst

    1 semana atrás

    Lisboa, Portugal JUJUR Tempo inteiro

    Position: Norwegian Video Content Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Review video content - Remove/ban inappropriate content - Make well-balanced decisions based on defined policies and procedures **REQUIREMENTS**: - Native/Fluent in Norwegian, both oral and...

  • German Quality Analyst

    2 semanas atrás

    Lisboa, Portugal Recruit4Work S.L. Tempo inteiro

    A Quality Analyst is responsible for assessing, monitoring, and improving the quality of products, services, or processes. They analyse data, identify issues, suggest improvements, and ensure that quality standards are met to enhance customer satisfaction and operational efficiency. Tasks - Perform sample reviews to monitor compliance with customer's...

  • Norwegian speaking Video streaming Content Analyst, Lisbon, Portugal

    Há 1 mês

    Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for Norwegian native speakers to work as a Video Content Analyst in call center environment in Lisbon, Portugal.Requirements Native Norwegian OR English level (B2)Experience in customer service and technical supportFor non-EU applicants, it is mandatory to hold a valid work permitBenefits A renewable 6-month contract (CDD) from day one with...