German Quality Analyst
7 meses atrás
A Quality Analyst is responsible for assessing, monitoring, and improving the quality of products, services, or processes. They analyse data, identify issues, suggest improvements, and ensure that quality standards are met to enhance customer satisfaction and operational efficiency.
Tasks
- Perform sample reviews to monitor compliance with customer's requirements.
- Develop reports and dashboards to analyse performance, productivity, effectiveness, among others, of the team. Make recommendations to Management to improve inefficiencies.
- Participate in the development of quality monitoring forms, samples, quality standards and training.
- Track actions and their impact on the overall operation.
- Provide Support team management with regular feedback on employee performance.
- Coordinate with Training team to document and ensure adherence to policies, procedures and processes. Suggest changes as identified.
- Track, analyse and distribute KPIs on a daily, weekly and monthly basis to the management team.
- Escalate opportunities for growth.
- Calibrate constantly on audit review criteria to ensure the client’s and our operation’s understanding of the processes is the same.
- Carry on area’s metrics’ Performance Improvement Plans.
**Requirements**:
- C2 German in required language
- Fluency in English written and spoken ( C1 or C2 level)
- At least 1 year experience as QA, preferably on contact centre environment
- You are fluent in Norwegian and English
- You are used to working with KPI's and SLA’s
- Demonstrated capacity for critical thinking, analysis, and attention to detail
- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
- Technologically savvy
**Benefits**:
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- New office facilities in a convenient location in Lisbon
- Training & development opportunities
- Competitive salary & relocation allowance and assistance
- Free fruit, coffee, tea and water and a lot more
-
Quality Analyst
2 semanas atrás
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Quality Analyst (Content Moderation) for their Lisbon office. Position: Quality Analyst (Content Moderation) Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: -...
-
Quality Analyst
2 meses atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroQuality Analyst (German Speaker) Location: Lisbon, Portugal Job Type: On-site, Full-time Languages Required: Native or fluent in German, with good English proficiency Are you detail-oriented with a passion for quality assurance?We are seeking a dedicated German-speaking Quality Analyst to join our team in Lisbon, Portugal .If you excel in analysis,...
-
Quality Analyst
2 meses atrás
Lisboa, Portugal Buscojobs Portugal Tempo inteiroDavid Kennedy Recruitment is working with a leading Outsourcing / BPO company that is looking to recruit a German speaking Quality Analystfor their offices in Lisbon.Position : Quality AnalystLocation : Lisbon, PortugalEmployment type : Full-timeRemuneration : Base salary.DUTIES AND RESPONSIBILITIES :Review user reports regarding website contentDaily content...
-
Quality Analyst
2 meses atrás
Lisboa, Portugal Savior Artigos Texteis Lda Tempo inteiroQuality Analyst (German Speaker) Location: Lisbon, PortugalJob Type: On-site, Full-timeLanguages Required: Native or fluent in German, with good English proficiencyAre you detail-oriented with a passion for quality assurance?We are seeking a dedicated German-speaking Quality Analyst to join our team in Lisbon, Portugal . If you excel in analysis,...
-
German Quality Analyst
Há 1 mês
Lisboa, Portugal Red Frog Recruitment Tempo inteiroGerman Quality Analyst Location: Lisbon, Portugal Employment Type: Full-time, Onsite Language Requirements: German & English Are you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon...
-
German Quality Analyst
2 meses atrás
Lisboa, Portugal Red Frog Recruitment Tempo inteiroGerman Quality AnalystLocation: Lisbon, PortugalEmployment Type: Full-time, OnsiteLanguage Requirements: German & EnglishAre you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and...
-
Quality Analyst
Há 15 horas
Lisboa, Portugal JUJUR Tempo inteiroPosition: German Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES**: - Monitor all interactions and ensures accuracy of the output - Coordinate and facilitates call calibration/training sessions for vendor QA partners - Train and certify new IQA/VQAs - Publish quality trends,...
-
German Quality Analyst
Há 1 mês
Lisboa, Portugal Red Frog Recruitment Tempo inteiroGerman Quality Analyst Location: Lisbon, Portugal Employment Type: Full-time, Onsite Language Requirements: German & English Are you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city...
-
Quality Analyst
Há 2 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroDavid Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams. Position: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. **DUTIES AND RESPONSIBILITIES: - Monitor all interactions and ensures accuracy of the output - Coordinate and facilitates...
-
Quality Analyst German Market
2 meses atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroQuality Analyst Opportunity – Join a Dynamic Team in Portugal! Are you passionate about ensuring top-notch quality standards and ready to bring your expertise to an exciting, fast-paced environment? We are seeking a Quality Analyst to support the German market, where your skills will play a crucial role in optimizing processes and driving excellence! What...
-
Quality Analyst
Há 4 dias
Lisboa, Portugal JUJUR Tempo inteiroPosition: German Quality Analyst (Content Moderation) Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary **DUTIES AND RESPONSIBILITIES**: - Continuously follow up on resolved cases to identify improvement and training opportunities - Actively review decision accuracy to ensure consistency and alignment with internal...
-
German-Speaking Quality Analyst
2 meses atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroWere seeking German-speaking Quality Analysts for a video streaming platform project to join our client's team. Join an international team and ensure service excellence!Key Responsibilities:- Perform sample reviews to maintain compliance with customer standards.- Monitor team performance through reports and dashboards.- Audit calls, chats, and emails to...
-
German-Speaking Quality Analyst
2 meses atrás
Lisboa, Portugal Cross Border Talents Tempo inteiroGerman-Speaking Quality Analyst Location: Lisbon, Portugal (Santos) Start Date: 9th December 2024 About the Role Join a fast-paced and innovative team as a Quality Analyst supporting a globally renowned Video Streaming Platform.In this role, you will ensure exceptional service quality through detailed analysis and proactive solutions, driving continuous...
-
Quality Analyst
2 meses atrás
Lisboa, Portugal JUJUR Tempo inteiroPosition: Quality Analyst Location: Lisbon, Portugal Employment type: Full-time **DUTIES AND RESPONSIBILITIES**: - Review user reports regarding website content - Make well-balanced decisions and help resolve inquiries to defined policies and procedures - Propose solutions to improve the support of user community **REQUIREMENTS**: - Native/fluent in...
-
Quality Analyst
Há 1 mês
Lisboa, Portugal Cross Border Talents Tempo inteiroQuality Analyst (German Speaker) Location: Lisbon, PortugalJob Type: On-site, Full-timeLanguages Required: Native or fluent in German, with good English proficiency Are you detail-oriented with a passion for quality assurance?We are seeking a dedicated German-speaking Quality Analyst to join our team in Lisbon, Portugal. If you excel in analysis,...
-
Quality Analyst German Speakers Santos
2 meses atrás
Lisboa, Portugal Cross Borders Talents Tempo inteiro**Job Opportunity: Quality Analyst - Video Streaming Platform German speakers** We are looking for talented **Quality Analysts** to join our team and support a leading **Video Streaming Platform** project. If you have a keen eye for detail and QA experience, this is your chance to make an impact in a fast-paced, dynamic environment. **Key...
-
Quality Analyst
Há 4 dias
Lisboa, Portugal BrightBe.e Tempo inteiro**Quality Analyst - German, (she/he), Lisbon** We are recruiting for a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Quality Analyst (Content Moderation) for their Lisbon office. **What you will be doing**: - Continuously follow up on resolved cases to identify improvement and training opportunities - Actively review...
-
German Quality Analyst
7 meses atrás
Lisboa, Portugal Recruit4Work S.L. Tempo inteiroA Quality Analyst is responsible for assessing, monitoring, and improving the quality of products, services, or processes. They analyse data, identify issues, suggest improvements, and ensure that quality standards are met to enhance customer satisfaction and operational efficiency. Tasks - Perform sample reviews to monitor compliance with customer's...
-
Quality Assurance Analyst
Há 7 dias
Lisboa, Portugal David Kennedy Recruitment Tempo inteiroOur company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.David Kennedy Recruitment partnered with a renowned tech BPO company to find a Quality Analyst for their contact center teams.The main goal of the Quality Assurance Analyst is to serve as an expert in...
-
German Quality Analyst for Porsche
2 semanas atrás
Lisboa, Portugal Sitel Tempo inteiro**German Quality Analyst for Porsche - Lisbon, Portugal**: - Req ID#: 126288- Lisboa, Portugal, PT**German Quality Analyst for Porsche - Lisbon, Portugal**: - Operations**Learn, Lead & Grow at Sitel Group®**: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to...