Quality Analyst

Há 6 dias


Lisboa, Portugal David Kennedy Recruitment Tempo inteiro

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard German speaking Quality Analyst (Content Moderation) for their Lisbon office.

Position: Quality Analyst (Content Moderation)

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Continuously follow up on resolved cases to identify improvement and training opportunities
- Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
- Develops process documentation and aggregates feedback about the functionality of the processes and tools
- Manage investigations of escalations of inaccurate decisions to understand the root causes
- Mentor the team on the use of audit tools and systems
- Deliver trainings to the team on new or changing policies as well as refresher trainings on existing policy on an as-needed basis.

**REQUIREMENTS**:

- Fluent in English and German
- Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
- Experience/Training in Content Moderation
- Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions)
- Proficiency in Microsoft Word and PowerPoint
- Excellent communication (verbal and written), facilitation and interpersonal skills
- Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
- Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard.

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Meal allowance.


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