Senior Collections Expert, Lisbon
3 semanas atrás
.Social network you want to login/join with:Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.
With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Group revenues in 2022 were over $2 billion.
The company is a constituent of the FTSE 100 Index (LSE:CTEC).
To learn more about Convatec, please visit.We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right.Change is everywhere at Convatec.
It's transforming our business, and helping us improve millions of lives.
And we're nowhere near finished.
Across every part of our business, we're pushing for better.
Join us on our journey to #ForeverCaring as a Senior Collections Expert, and you'll do the same.Key Responsibilities:Proactively investigate root causes and provide solutions for issues that impact the ageing results; Act as point ofescalation for problem solving and support the team; Lead projects within the team; Work together with the Team Leader and/or Tower Lead to provide training and knowledge to the team; Set up improvement plans and formulate best practices together with the OTC management team; Aging analysis and forecasting of overdue debt to minimize risks; Reduce outstanding receivable balances and actively contribute to the cashflow target of the Group; Contact our external customers and follow up on all accounts receivables; Follow the Company's Credit Policy and the defined collection strategy; Direct contact with Credit Management to handle blocked orders; Conciliation ofaccounts in coordination with Accounts Receivable and Credit Management; Follow up with Customer Service, regarding customer complaints and disputes; Participate in monthly review calls/meetings with markets; Create a good relationship with internal and external customers; Promote and develop open and direct communication; Act in accordance with internal controls, following procedures; Update Convatecwork instructions and SOPs on a regular basis.Skills & Experience:Experience in Collections, preferably > 4 years;Advanced knowledge of SAP, in transactions used by collections & Finance; Advanced knowledge of Excel (pivot tables, graphs, formulas, macros etc.
); Knowing Power BI is a plus; Working knowledge of a wider range of markets.
Participation in team/transversal projects or initiatives; Advanced knowledge of Collections process
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