Accounts Receivable/Collections Specialist
1 semana atrás
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
PagerDuty is seeking an Accounts Receivable/Collections Specialist to join our diverse, customer-focused team in Lisbon As an Accounts Receivable/Collections Specialist, you will be responsible for decreasing our Order-to-Cash cycle by optimizing our existing collections process and leveraging new systems and tools on our global accounting and finance team. This is an exciting opportunity to leverage your knowledge of B2B AR and Collections to bring solutions and diverse thoughts while working in a fast-paced environment. The ideal candidate will be able to work independently with a strong sense of urgency, working closely with cross-functional teams (sales, deal desk, finance, tax, etc) and clients directly.
KEY RESPONSIBILITIESIndependently managing a collection portfolio of 400-500 invoices each month.Manage and respond to customer invoicing inquiries via email and Salesforce Queue.Resolve customer disputes as they pertain to payment of outstanding balances to ensure prompt settlement of the invoice.Ensure timely and accurate payment application of daily cash receipts on team rotation; preparation by meticulously compiling and reviewing payment transactions.Provide excellent customer service to both internal and external customers.Collaborate and build trusted partnerships with internal and external stakeholders to facilitate payments.Participate in team planning meetings.Meet defined monthly AR goals and activity metrics.Team player able to assist where needed.Independently create ad-hoc reporting utilizing Zuora, SalesForce, and Excel.Support audits by providing necessary documentation.BASIC QUALIFICATIONS3+ years high volume B2B collections experience.Knowledge of Collections, Cash Applications, and Billing procedures.Able to create ad-hoc reporting utilizing Zuora, SalesForce, and Excel.Ability to prioritize and manage multiple responsibilities.PREFERRED QUALIFICATIONSSomeone who takes initiative, anticipates challenges, and acts without being prompted. You should be self-motivated and always looking for ways to contribute and improve.Commitment to excellent customer service. You are an analytical thinker who can evaluate situations from multiple angles, identify potential issues, and develop innovative solutions.You don't just accept the status quo but consistently question existing processes with the goal of enhancing efficiency.Ability to communicate clearly and professionally to all levels of the company and external vendors.Experience in the tech or comparable industry with the ability to operate in a fast-paced environment.Experience with Google Workspace/Microsoft Office products.Experience with Zuora and SalesForce experience a plus.This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian
What we offerCompetitive salaryComprehensive benefits package from day oneFlexible work arrangementsGenerous paid vacation timePaid holidays and sick leaveDutonian Wellness Days - scheduled company-wide paid days off in addition to PTOCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and rechargePaid volunteer time off - 20 hours per yearCompany-wide hack weeksMental wellness programs*Eligibility may vary by role, region, and tenure
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
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